Assessment Task 1 BSBMGT516 Facilitate continuous improvementChoice Business College Page 1 of 6RTO 41297 | CRICOS 03444CDec 2017 version: 2.0Plan and lead continuous improvementSubmission detailsThe assessment task is due on the date specified by your assessor. Any variations to thisarrangement must be approved in writing by your assessor.Submit this document with any required evidence attached. See specifications below fordetails.Performance objectiveYou will demonstrate the management and leadership skills and knowledge required toplan and lead continuous improvement systems and processes.This is to be carried out as a presentation and a report.Assessment descriptionUsing the simulated business information provided and in response to a scenario, you willprepare and deliver a presentation to the management team on proposed continuousimprovement strategies to be deployed in work teams; proposed systems to communicateto stakeholders; proposed approaches to meeting sustainability requirements; proposedapproaches to coaching continuous improvement; and strategies for knowledgemanagement. You will then submit a summary report. You will also prepare a monitoringstrategy to monitor progress on the implementation of the continuous improvementsystem, a communication strategy, and several relevant procedures.Note: You will use the planning and portfolio documentation you develop in AssessmentTask 1 for completing Assessment Task 2.Assessment Task 1 BSBMGT516 Facilitate continuous improvementChoice Business College Page 2 of 6RTO 41297 | CRICOS 03444CDec 2017 version: 2.0ProcedurePart A: Prepare and deliver a presentationYou are required to research, plan and deliver a 10-15 minute presentation to a peer groupof managers on proposed continuous improvement (CI) systems and processes forAustralian Hardware organisation.1. Review the following scenario thoroughly and answer the questions below. You are a continuous improvement consultant. Australian Hardware has contracted youto analyse the business in order to propose an overall approach to continuous processimprovement, including using a general methodology such as Lean or Six Sigma. You arerequired to carry out an analysis of the company from the simulated case study.The approach will be used across the business, including application to areas such as:a) sustainability across the organisation and how well they are positioned for thefuture.b) revenue per customer interactionc) operational costsd) customer service satisfaction across product areas such as timber, plumbing andelectrical, garden products, hardware, tools and homewarese) delivery lead times for customers.You will need to consider the appropriateness and applicability of different continuousimprovement methodologies in order to find the best fit for Australian Hardware. Part ofthis process is to research the different applications of continuous improvementmethods and to find which one would best suit this organisation.In your overall approach, you will need to develop several supporting strategies andprocedures.You intend to trial your proposed quality systems and processes at the Wollongong store.You will need to gather feedback from the management team on your proposedcontinuous improvement approach. In accordance with organisational practice, you willneed to prepare a summary report incorporating feedback and suggestions foramendments and refinements. 2. Review Australian Hardware documentation, including strategic plans andoperational plans. Note what the organisation does, how it does it, what its goals andobjectives are, and who its stakeholders and customers are.Assessment Task 1 BSBMGT516 Facilitate continuous improvementChoice Business College Page 3 of 6RTO 41297 | CRICOS 03444CDec 2017 version: 2.03. Research or review continuous improvement methodologies and tools and identifystrategies for improving quality and performance in targeted areas. You will need toselect and prepare for discussion in your presentation:a. a continuous improvement methodology, such as TQM, Lean and Six Sigma toapply to the organisationb. problem/opportunity identification and decision-making tools, such as valuestream mapping, root cause analysis and brainstorming.c. strategies for including and encouraging participation by the right individualsand teamsd. strategies for building ownership and a work culture that is conducive toimproving quality, reducing waste and high performance.4. Analyse the impact of your proposed introduction of continuous improvementmeasures on the organisation as an integrated whole. In particular consider, fordiscussion in your presentation, the impact on:a. communications to various stakeholdersb. knowledge management and information flow, including informationtechnology relevant to document storage and sharingc. sustainability and sustainability objectivesd. performance management, including setting goals and KPIs, monitoring,training and coaching, and rewards and recognitione. legislative compliance and how this relates to the organisation.5. Arrange a time and location to deliver a presentation to the management team withthe results of your findings in steps 2–4.6. Deliver the presentation to the management team. Ensure you:a. Seek input for improvements or additions to your approach to be incorporatedinto your summary report and portfolio documents. Ask questions and useactive listening techniques.b. Deliver your presentation in accordance with the deliverables and qualityspecifications outlined below.Part B: Prepare a summary report1. Summarise the contents of your presentation in a one- to two-page written report,including recommended changes or additions. Ensure you:a. use an appropriate style and tone for business reportingb. use headings, paragraphs and full sentences (except in illustrations or bulletedlists).2. Submit your summary report in accordance with the deliverables and qualityspecifications outlined below.Assessment Task 1 BSBMGT516 Facilitate continuous improvementChoice Business College Page 4 of 6RTO 41297 | CRICOS 03444CDec 2017 version: 2.0Part C: Portfolio of work1. Develop a communications strategy for implementing your proposed continuousimprovement initiatives that includes:a. two to three communications objectivesb. at least two audiences, for example, senior management, work teams, orindividual employeesc. at least two methods of communication or media.2. Develop a short (less than one page) procedure for informing teams of the outcomesof continuous improvement activities.3. Develop a monitoring strategy for an area of team performance identified in thescenario. Include:a. targets (aligned with or consistent with organisational goals)b. standards (compliant with relevant legislation, policies and procedures)c. KPIsd. responsibilities for recording and reportinge. timelinesf. technology and systems used for capture, storage and reporting ofperformance information.4. Develop a short (less than one page) procedure for managers and special continuousimprovement teams to run continuous improvement sessions; for example, if poorperformance is observed through monitoring systems.Your procedure should:a. outline how to run a team session to capture opportunities for improvementand share required knowledgeb. include at least one measure to ensure adherence to legislative requirementssuch as health and safety, privacy, or anti-discrimination.5. Submit your portfolio deliverables in accordance with the deliverables and qualityspecifications outlined below.SpecificationsDeliverables:You must:● deliver a 20-minute presentation on continuous improvement strategies in responseto the scenario● submit a summary report● submit a portfolio of work: monitoring strategy, communications strategy, andprocedures for communications and continuous improvement team processes.Assessment Task 1 BSBMGT516 Facilitate continuous improvementChoice Business College Page 5 of 6RTO 41297 | CRICOS 03444CDec 2017 version: 2.0Quality (presentation):Your assessor will be looking for evidence of your ability to:● seek feedback on your approaches to continuous improvement processes andoutcomes● relate your CI approaches to meeting sustainability objectives● relate your CI approaches to mentoring, coaching and other support to enable peopleto participate effectively in continuous improvement processes● describe how insights will be incorporated into the organisation’s knowledgemanagement systems and future planning● demonstrate reading skills through:○ identifying and extracting relevant information from texts on CI○ locating, interpreting and analysing workplace documentation to gatherinformation relating to continuous improvement● demonstrate oral communication skills through:○ presenting information to management audience○ listening and comprehending information○ confirming understanding through questioning and active listening techniques● navigate the world of work, through:○ developing CI strategies to enable compliance with legislative requirementsand achievement of the organisation’s goals● interact with others, through:○ identifying and using appropriate conventions and protocols whencommunicating with peer managers○ collaborating with others to achieve joint outcomes, playing an active role infacilitating effective group interaction and influencing direction● get the work done, through:○ using analytical and lateral thinking to review current practices and developideas for improvement○ reflecting on the ways in which digital systems and tools are used, or could beused, to achieve work goals.Assessment Task 1 BSBMGT516 Facilitate continuous improvementChoice Business College Page 6 of 6RTO 41297 | CRICOS 03444CDec 2017 version: 2.0Quality (summary report and portfolio):Your assessor will be looking for evidence of your ability to:● demonstrate writing skills, through:○ developing a complex text (report) related to CI processes according toorganisational requirements○ ensuring the vocabulary, grammatical structures and conventions of the reportare appropriate for the context and target audience● navigate the world of work, through:○ developing strategies and procedures to enable compliance with legislativerequirements and achievement of the organisation’s goals○ monitoring adherence to organisational policies, procedures and protocolsthrough a monitoring strategy.Adjustment for distance-based learners● No changes to the assessment procedure or specification are required.● Documentation may be submitted electronically.● The presentation may be delivered in person or via teleconferencing orvideoconferencing software.● A follow-up interview may be required (at the discretion of the assessor).
