OPS/571 OPS 571 OPS571 Week 6 Final Exam – New 2015 version, A+ guaranteed from an A+ rated tutor!
OPS/571 OPS 571 OPS571 Week 6 Final Exam – New 2015 version, A+ guaranteed from an A+ rated tutor!
1.During the implementation of a project, which of the following should be the primary focus of a consulting firm?
·
Tools and materials availability
·
The correct project software
·
Application of the learning curve theory
·
People management skills
2
The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
·
Economies of size
·
Economies of shape
·
Economies of scale
·
Economies of scope
3. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
·
Manufacturing is far more capital intensive than services.
·
The service process and service product can be developed independently.
·
The service package is the major output of the development process.
·
The service package has the same legal protection available to manufactured goods.
4
Which of the following is an element that addresses elimination of waste under lean production?
·
Kanban production control system
·
Group plant loading technology
·
Production ahead of demand
·
Minimized run times
5
Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
·
Reducing product quality during the assembly process
·
Designing products so they can be manufactured by a virtual factory
·
Reducing equipment in the production process
·
Simplification of the product by reducing the number of separate parts
6
According to the theory of constraints, which of the following financial measurements can be used to measure the firm’s ability to make money?
·
Return on investment
·
Operating expenses
·
Dividends
·
Sales
7
In a Gantt chart the vertical axis represents which of the following?
·
Cost
·
Revenue
·
Tasks
·
Time
8
Which of the following is a characteristic that can be used to guide the design of service systems?
·
Services businesses are inherently entrepreneurial.
·
Services cannot be inventoried.
·
Services are all similar.
·
Quality work means quality service.
9
ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
·
3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
·
Certification is sought by any firm assuming they pay annual dues.
·
2nd Party – where a customer audits its supplier
·
1st Party – where a firm audits itself against ISO standards
10
In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?
·
Future elements
·
Level elements
·
Past elements
·
Cyclical elements
11
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T’s used to classify poka-yokes?
·
Trust
·
Teamwork
·
Task
·
Time
12
Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
·
Starving
·
Blocking
·
Staging
·
Buffering
13
Which of the following is usually included as an inventory holding cost?
·
Quantity discounts
·
Order placing
·
Breakage
·
Typing up an order
14
Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
·
WBS (Work Breakdown Structure)
·
MRP (Material Requirements Plan)
·
MPS (Master Production Schedule)
·
ERP (Enterprise Resource Planning)
15
Which is the one correct value stream principle?
·
Look for efficiencies in the factory, office, physical, procedural, and technical operations.
·
Keep the value stream moving at minimum velocity.
·
Eliminate waste that stops, slows down, or diverts the value stream.
·
Concentrate on speeding up value-adding operations rather than removing waste.
16
Which of the following is ISO 14000 primarily concerned with?
·
Continuous improvement management
·
Quality management
·
Environmental management
·
Time management
17
A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?
·
Inventory levels and economic conditions
·
Market demand and subcontractor capacity
·
Competitor behavior and current workforce
·
Current physical capacity and current workforce
18
Which of the following is considered a major process flow structure?
·
Lead Time
·
Lean Manufacturing
·
Project
·
Fabrication
19
What is the starting point in developing a capacity plan for a health care operation?
·
Determining the effective capacity over time
·
Discovery of the bottleneck operation
·
Forecasting patient demand for a reasonable length of time
·
Estimating design capacity
20
Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology?
·
Do not allow bottlenecks to govern the flow of the line.
·
If you lose an hour at a bottleneck it is better than making scrap.
·
An hour saved at a bottleneck operation does not increase the process flow.
·
Utilization and activation of a resource are not the same.
21
According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
·
Product design
·
An employee
·
Inoperable equipment
·
A customer
22
Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
·
Statistical tools
·
Decision trees
·
Gap analysis
·
Work sampling
23
Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
·
Efficient
·
Risk hedging
·
Forward looking
·
Agile
24
Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?
·
6,000
·
14,000
·
10,000
·
4,000
25
A project can be segmented into which of the following?
·
Work packages
·
Events
·
Success markers
·
Sub-jobs
26
The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
·
Utilize SQC (statistical quality control).
·
Redesign the process in order to mitigate the bottlenecks.
·
Slow down production rates until the process is in control.
·
Introduce controls within the process.
27
Which of the following is one of the principles of reengineering?
·
Do not select suppliers on the basis of price alone.
·
Have those who use the output of a process perform the process.
·
Leverage high cost employees with lower cost employees.
·
Quality at the source
28
Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
·
Run time
·
Flow time
·
Cycle time
·
Build time
29
Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
·
Continuous improvement
·
Project management
·
Standard deviation
·
Control charting
30
Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
·
Pareto charts
·
Gantt charts
·
Pedigree charts
·
Tree charts
