Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 1LEARNER WORKBOOKSITXMGT001Monitor work operationsSIT40516 Certificate IV in Commercial CookeryStudent ID: _________________________________________________Student Name: _________________________________________________Assessor Name: ________________________________________________Student Signature:______________________ Date:_____ / _____ / ________ OFFICE USE ONLYReceived by –Date:Assessment Attempt❑ Initial Attempt❑ Second Attempt / ReassessmentCompletion Status❑Complete❑IncompleteRESULTS❑COMPETENT❑NOT YET COMPETENTCompletion Date:Assessed by: Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 2Unit Assessment Pack (UAP) – Cover SheetStudent and Trainer/Assessor Details Student IDStudent nameContact numberEmail addressTrainer/Assessor name Course and Unit Details Course codeCourse nameUnit codeSITXMGT001Unit nameMonitor work operations Assessment Submission Method ☐ By hand to trainer/assessor☐ By email totrainer/assessor☐ Online submission via LearningManagement System (LMS)☐ By Australia Post to RTO☐ Any other method_________________________________________________(Please mention here) Student Declaration • I certify that the work submitted for this assessment pack is my own. I have clearlyreferenced any sources used in my submission. I understand that a false declaration is aform of malpractice;• I have kept a copy of this assessment pack and all relevant notes, attachments, andreference material that I used in the production of the assessment pack;• For the purposes of assessment, I give the trainer/assessor of this assessment thepermission to:o Reproduce this assessment and provide a copy to another member of staff; ando Take steps to authenticate the assessment, including communicating a copy of thisassessment to a checking service (which may retain a copy of the assessment on itsdatabase for future plagiarism checking).Student signature: ________________________________Date: ____/_____/______________ Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 3Assessment PlanTo demonstrate competence in this unit, you must be assessed as satisfactory in each of the followingassessment tasks. Evidence recordedEvidence Type/ Method of assessmentSufficient evidencerecorded/OutcomeUnit Assessment Task 1Unit Knowledge Test (UKT)S / NS (First Attempt)S / NS (Second Attempt)Unit Assessment Task 2Unit Prject (UP)S / NS (First Attempt)S / NS (Second Attempt)Final resultC/NYCDate assessedTrainer/AssessorSignature Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 4Assessment Conditions Unit purpose/application This unit describes the performance outcomes, skills and knowledge required to oversee and monitorthe quality of day-to-day work. It requires the ability to communicate effectively with team members,plan and organise operational functions, and solve problems.The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory orfrontline management level.No occupational licensing, certification or specific legislative requirements apply to this unit at thetime of publication. What the student can expect to learn by studying this unit of competency • Monitor and improve workplace operations.• Plan and organise workflow.• Monitor and support team members.• Solve problems and make decisions. Training and assessment resources required for this unit of competency The student will have access to the following:• Learner guide• PowerPoint presentation• Unit Assessment Pack (UAP)• Access to other learning materials such as textbooksThe resources required for these assessment tasks also include:• Access to a computer, the Internet and word-processing system such as MS Word.• Business related environment area, this can be a:o Real industry workplaceo Simulated industry environment• Codes of practice and standards issued by government regulators or industry groups. Submission instructions Your trainer/assessor will confirm assessment submission details for each assessment task. Academic integrity, plagiarism and collusion Academic IntegrityAcademic Integrity is about the honest presentation of your academic work. It means acknowledgingthe work of others while developing your own insights, knowledge and ideas.As a student, you are required to:• Undertake studies and research responsibly and with honesty and integrity• Ensure that academic work is in no way falsified• Seek permission to use the work of others, where requiredAustralian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 5• Acknowledge the work of others appropriately• Take reasonable steps to ensure other students cannot copy or misuse your work.PlagiarismPlagiarism means to take and use another person’s ideas and or manner of expressing them and topass them off as your own by failing to give appropriate acknowledgement. This includes materialsourced from the internet, RTO staff, other students, and from published and unpublished work.Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, whichincludes:• Paraphrasing and presenting work or ideas without a reference• Copying work either in whole or in part• Presenting designs, codes or images as your own work• Using phrases and passages verbatim without quotation marks or referencing the author orweb page• Reproducing lecture notes without proper acknowledgement.CollusionCollusion means unauthorised collaboration on assessable work (written, oral or practical) with otherpeople. This occurs when a student presents group work as their own or as the work of someone else.Collusion may be with another RTO student or with individuals or students external to the RTO. Thisapplies to work assessed by any educational and training body in Australia or overseas.Collusion occurs when you work without the authorisation of the teaching staff to:• Work with one or more people to prepare and produce work• Allow others to copy your work or share your answer to an assessment task• Allow someone else to write or edit your work (without rto approval)• Write or edit work for another student• Offer to complete work or seek payment for completing academic work for other students.Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion andacademic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarismand collusion.Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students whoengage in plagiarism and collusion as outlined in RTO’s policy.Proven involvement in plagiarism or collusion may be recorded on students’ academic file and couldlead to disciplinary action Other Important unit specific Information N/A Unit outcome • This unit is not graded and the student must complete and submit all requirements for theassessment task for this cluster or unit of competency to be deemed competent.• Students will receive a ‘satisfactorily completed’ (S) or ‘not yet satisfactorily completed (NS)result for each individual unit assessment task (UAT).• Final unit result will be recorded as competency achieved/competent (C) or competency notyet achieved/not yet competent (NYC).Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 6 Prerequisite/s Nil Co-requisite/s Nil Foundation Skills The Foundation Skills describe those required skills (learning, oral communication, reading, writing,numeracy, digital technology and employment skills) that are essential to performance. Foundation skillsessential to performance are explicit in the performance criteria of this unit of competency. Relevant Legislation • Australian Human Rights Commission Act 1986• Age Discrimination Act 2004• Disability Discrimination Act 1992• Racial Discrimination Act 1975• Sex Discrimination Act 1984• Code of ethics and codes of conduct• Ethical Principles in the Workplace• Codes of practice• The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)• Occupational Health and Safety Act 2004• Work Health and Safety Act 2011 Principles of assessment and rules of evidence All assessment tasks will ensure that the principles of assessment and rules of evidence are adheredto.The principles of assessment are that assessment must be valid, fair, flexible, reliable and consistent.The rules of evidence state that evidence must be sufficient, valid, current and authentic. AQF Level AQF levels and the AQF levels criteria are an indication of the relative complexity and/or depth ofachievement and the autonomy required to demonstrate that achievement.All assessment tasks must ensure compliance with the requirements of AQF level and the AQF levelcriteria. For more information, please visit http://www.aqf.edu.au/ Further Information For further information about this unit go to https://training.gov.au/Training/Details/SITXMGT001Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 7Additional Information• This information will be managed by the provisions of the Privacy Act and the Freedom ofInformation Act.)• Students are required to satisfactorily complete and submit all assessment tasks thatcontribute to the assessment for a unit.• Students will be provided with one more attempt to complete this Unit assessment pack(UAP) if trainer/assessor deems them not satisfactorily completed (NS) in any Unitassessment task (UAT).• Unit Pre-Assessment Checklist (UPAC) will be reviewed by the trainer/assessor to ensurethe student is ready for the assessment.• Feedback regarding this Unit Assessment Pack (UAP) can be emailed to the compliance andquality assurance department/administration department in your RTO for continuouslyimproving our assessment and student resources.Feedback to studentFeedback on students’ assessment performance is a vital element in their learning. Its purpose is tojustify to students how their competency was assessed, as well as to identify and reward specificqualities in their work, to recommend aspects needing improvement, and to guide students on whatsteps to take.Feedback defines for students what their trainer/assessor thinks is important for a topic or a subject.At its best, feedback should:• Be provided for each Unit Assessment Task (UAT)• Guide students to adapt and adjust their learning strategies• Guide trainers/assessors to adapt and adjust teaching to accommodate students’ learningneeds• Be a pivotal feature of learning and assessment design, not an add-on ritual• Focus on course and unit learning outcomes• Guide students to become independent and self-reflective learners and their own critics• Acknowledge the developmental nature of learning.If students have not received proper feedback, they must speak to compliance and quality assurancedepartment/administration department in the RTO/person responsible for looking after the qualityand compliance services of the RTO.For more information, please refer to RTO Student Handbook.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 8Unit Pre-Assessment Checklist (UPAC)UAT 1 – Unit Knowledge Test (UKT)Purpose of the checklistThe pre-assessment checklist helps students determine if they are ready for assessment. Thetrainer/assessor must review the checklist with the student before the student attempts theassessment task. If any items of the checklist are incomplete or not clear to the student, thetrainer/assessor must provide relevant information to the student to ensure they understand therequirements of the assessment task. The student must ensure they are ready for the assessment taskbefore undertaking it.Section 1: Information for Students• Please make sure you have completed the necessary prior learning before attempting thisassessment.• Please make sure your trainer/assessor clearly explained the assessment process and tasks tobe completed.• Please make sure you understand what evidence is required to be collected and how.• Please make sure you know your rights and the Complaints and Appeal process.• Please make sure you discuss any special needs or reasonable adjustments to be consideredduring the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiatethese with your trainer/assessor).• Please make sure that you have access to a computer and the internet (if you prefer to typethe answers).• Please ensure that you have all the required resources needed to complete this UnitAssessment Task (UAT).• Due date of this assessment task is according to your timetable.• In exceptional (compelling and compassionate) circumstances, an extension to submit anassessment can be granted by the trainer/assessor.• Evidence of the compelling and compassionate circumstances must be provided together withyour request for an extension to submit your assessment work.• Request for an extension to submit your assessment work must be made before the due dateof this assessment task.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 9Unit Assessment Task (UAT)Assessment Task 1 – Unit Knowledge Test (UKT)Assessment type:• Written QuestionsAssessment task description:• This is the first (1) unit assessment task you have to successfully complete to be deemedcompetent in this unit of competency.• The Unit Knowledge Test is comprised of twenty-four (24) written questions• You must respond to all questions and submit them to your Trainer/Assessor.• You must answer all questions to the required level, e.g. provide the number of points, to bedeemed satisfactory in this task• You will receive your feedback within two weeks – you will be notified by your Trainer/Assessorwhen results are available.Applicable conditions:• All knowledge tests are untimed and are conducted as open book tests (this means you areable to refer to your textbook during the test).• You must read and respond to all questions.• You may handwrite/use computers to answer the questions.• You must complete the task independently.• No marks or grades are allocated for this assessment task. The outcome of the task will beSatisfactory or Not Satisfactory.• As you complete this assessment task you are predominately demonstrating your written skillsand knowledge to your trainer/assessor.• The trainer/assessor may ask you relevant questions on this assessment task to ensure thatthis is your own work.Resubmissions and reattempts:• Where a student’s answers are deemed not satisfactory after the first attempt a resubmissionattempt will be allowed.• You must speak to your Trainer/Assessor if you have any difficulty in completing this task andrequire reasonable adjustments (e.g. can be given as an oral assessment)• For more information, please refer to your RTO Student Handbook.Location:• This assessment task may be completed in a learning management system (i.e. Moodle) orindependent learning environment.• Your trainer/assessor will provide you further information regarding the location forcompleting this assessment task.Instructions for answering written questions:• Complete a written assessment consisting of a series of questions.• You will be required to correctly answer all the questions.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 10• Do not start answering questions without understanding what is required from you. Read thequestions carefully and critically analyse them for a few seconds, this will help you to identifywhat is really needed.• Your answers must demonstrate an understanding and application of relevant concepts,critical thinking, and good writing skills.• Be concise to the point and write answers according to the given word-limit to each questionand do not provide irrelevant information. Be careful, quantity is not quality.• Be careful to use non-discriminatory language. The language used should not devalue,demean, or exclude individuals or groups on the basis of attributes such as gender, disability,culture, race, religion, sexual preference or age. Gender inclusive language should be used.• When you quote, paraphrase, summarise or copy information from the sources you are usingto write your answers/research your work, you must always acknowledge the source.How your trainer/assessor will assess your work?• This assessment task requires the student to answer all the questions.• Answers must demonstrate the student’s understanding and knowledge of the unit.• If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).• If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcomeis Not Yet Competent (NYC).• Once all assessment tasks allocated to this Unit of Competency have been undertaken,trainer/assessor will complete an Assessment plan to record the unit outcome. The outcomewill be either Competent (C) or Not Yet Competent (NYC).• The “Assessment Plan” is available with the Unit Assessment Pack (UAP) – Cover Sheet.Purpose of the assessment task:This assessment task is designed to evaluate your following knowledge:• Knowledge to monitor the efficiency and service levels by communicating with personnel andimprove workplace operations to ensure organisational objectives are met.• Knowledge to recognise the issues and problems in operations and make appropriateadjustments to systems.• Knowledge to provide supportive feedback to underperformance employees.• Knowledge to to assess current and emerging industry trends and practices for relevance toown work situation.• Knowledge to plan the working related schedules and delegation techniques and organiseworkflow according to objectives and timelines.• Knowledge to monitor the individual and team performance against the agreed goals andobjectives and support team members with coaching and supportive feedback.• Knowledge to recognise the workplace problems and issues from operations and customerservice and solve them with appropriate techniques and methods.• Knowledge to encourage the team members to participate the group activities and solve theproblems by taking suggestions and help from them.• Problem solving knowledge to anticipate and respond to unpredictable operational problemsand situations at a frontline management level.• Planning and organising knowledge to coordinate multiple and potentially competingoperational priorities• Knowledge to complete organisational records for work operations or activities.• Knowledge to answer the questions asked by the audience/trainer and assessor.• Knowledge to proactively share information, knowledge and experiences with team members.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 11Assessment Task 1 – Unit Knowledge Test (UKT)Instructions:• This is an individual assessment.• The purpose of this assessment task is to assess the students’ knowledge essential to monitorwork operations in a range of contexts and industry settings.• To make full and satisfactory responses you should consult a range of learning resources,other information such as handouts and textbooks, learners’ resources and slides.• All questions must be answered in order to gain competency for this assessment.Question 1: Discuss four (4) core organisation and planning methods used in management of arestaurant. Answer in 100-150 words.Question2: What are the roles and responsibilities of good leadership and management in hospitalitywhich also apply in any organisation? Write your answer in 100-150 words.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 12Question3: List and explain any six (6) operational functions that are performed in the hospitalityindustry. Write your answer in 100-150 words.Question 4: What is quality assurance and how is quality assurance managed and implemented in theworkplace? Write your answer in 100-150 words.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 13Question 5: As a frontline operational manager in the hospitality industry you must ensure that thedaily practices include a focus on sustainability (financial, environmental and social). Explain how thefollowing three (3) sustainability considerations affect a business. Answer in 100-150 words.• The relationship between operational efficiency and financial sustainability• Ways of minimising waste in the relevant work context and the benefits to the business• The social responsibilities of the operationQuestion 6: In the hospitality industry, it is necessary that managers and supervisors understand theindustrial or legislative issues that affect short-term work organisation. Identify at least ten (10) ofthese issues that managers must be aware of.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 14Question 7: Discuss time management principles and their application to leaders and managers inorder to plan own and others’ work. Answer in 100-150 words.Question 8:Q8.a: Outline seven (7) workplace problems from an operational and customer service perspectivethat you need to identify and analyse.Q8.b: Outline seven (7) short-term actions to resolve immediate problems in the workplace.Q8.c: Discuss the methods to identify problems for long-term impact and appropriate solutions orsuggestions for reducing these problems. Write your answer in 100-150 words.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 15Question 9: Discuss the methods to monitor efficiency and service levels through close contact withothers in the day to day operations in the workplace. Answer in 100-150 words.Question 10: Identify five (5) principles for effective delegation. Explain why you should refrain frominterfering once you have delegated a task to a worker. Answer in 50-100 words.Question 11: Discuss the methods used to take follow up actions in order to monitor the effectivenessof solutions. Write your answer in 100-150 words.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 16Question 12: A team member raises a problem at work. What techniques can you use to involve andencourage the individual to use problem-solving strategies? Give eight (8) examples.Question 13:Q13.a: Discuss five strategies or agenda items that you should be including when managing aconsultation process or meeting with your staff to discuss different ways to improve operationalefficiency and service levels. Write your answer in 100-150 words.Q13.b: Outline three (3) strategies that you may use for providing information to colleagues andmanagement to support future planning.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 17Question 14: Outline (10) organisational records that you need to complete and submit within a giventime period in a hospitality business which includes a restaurant, bar and gaming.Question 15:Q15.a: Managers in all industries need to keep up to date with an everchanging business environment.Explain why this is important and give four (4) examples of strategies managers can use to keep theirknowledge up-to-date and to evaluate current and emerging industry trends and practices that haverelevance to their work situation. Answer in 100-150 words.Q15.b: After collecting knowledge and information from different channels what are the steps thatyou need to take to improve the long-term sustainability of the business in its day to day operations?Answer in 100-150 words.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 18Question 16: You have established that there is a need for additional staff on a particular weekday.Explain five (5) strategies you will use when you communicate this message to management?Question 17: Outline four (4) ways of how you can assess the work that needs to be scheduled,determine the appropriate workload for each staff member, whilst maximising efficiency andcustomer service quality within your budget constraints.Question 18: In the hospitality industry, where the day to day work can be quite stressful, goodmanagers provide feedback, coach and provide support to their team members. Explain what thismeans. Answer in 50-100 words.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 19Question 19: Give examples of three (3) strategies hospitality managers can use to assess workflowand progress against agreed objectives and timelines.Question 20: Write down any four (4) methods used to monitor the performance of a team or anindividual against agreed goals and objectives.Question 21:21a/ Outline seven (7) steps in a problem-solving process applicable to workplace issues. Explain thebenefits of using this process21b/ Outline seven (7) steps in a decision-making process applicable to workplace issues. Explain thebenefits of using this process.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 20Question 22: In the table below, explain how you will monitor and respond to the problem areas whenthey occur during operations. PROBLEM AREAMONITORING AND RESPONSEDelays and time difficultiesDifficult customer servicesituationsEquipment breakdown andtechnical difficultiesStaffing levels and skill profilesRostering requirementsStaff performance Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 21Question 23: List six (6) systems and procedures that support work operations.Question 24: Discuss an appropriate method to challenge and test ideas of team members in anorganisation in a positive and collaborative way. Answer in 50-100 words.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 22Unit Assessment Result Sheet (UARS)Assessment Task 1 – Unit Knowledge Test (UKT)Student and Trainer/Assessor Details Unit codeSITXMGT001Unit nameMonitor work operationsOutcome of UnitAssessment Task (UAT)First attempt:Outcome (please make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ ____________(year)Second attempt:Outcome (please make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ ____________(year)Feedback to StudentFirst attempt:Second attempt: Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 23 Student Declaration• I declare that the answers I have provided are my own work.Where I have accessed information from other sources, I haveprovided references and or links to my sources.• I have kept a copy of all relevant notes and reference materialthat I used as part of my submission.• I have provided references for all sources where theinformation is not my own. I understand the consequences offalsifying documentation and plagiarism. I understand how theassessment is structured. I accept that all work I submit mustbe verifiable as my own.• I understand that if I disagree with the assessment outcome, Ican appeal the assessment process, and either re-submitadditional evidence undertake gap training and or have mysubmission re-assessed.• All appeal options have been explained to me.Student SignatureDateTrainer/Assessor NameTrainer/AssessorDeclarationI hold: Vocational competencies at least to the level being delivered Current relevant industry skills Current knowledge and skills in VET, and undertake Ongoing professional development in VETI declare that I have conducted an assessment of this candidate’ssubmission. The assessment tasks were deemed current, sufficient,valid and reliable. I declare that I have conducted a fair, valid, reliable,and flexible assessment. I have provided feedback to the above-namedcandidate.Trainer/Assessor SignatureDateOffice Use OnlyOutcome of Assessment has been entered onto the StudentManagement System on _________________ (insert date)by (insert Name) __________________________________ Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 24Unit Pre-Assessment Checklist (UPAC)UAT 2 – Unit Project (UP)Purpose of the checklistThe pre-assessment checklist helps students determine if they are ready for assessment. Thetrainer/assessor must review the checklist with the student before the student attempts theassessment task. If any items of the checklist are incomplete or not clear to the student, thetrainer/assessor must provide relevant information to the student to ensure they understand therequirements of the assessment task. The student must ensure they are ready for the assessment taskbefore undertaking it.Section 1: Information for Students• Please make sure you have completed the necessary prior learning before attempting thisassessment.• Please make sure your trainer/assessor clearly explained the assessment process and tasks tobe completed.• Please make sure you understand what evidence is required to be collected and how.• Please make sure you know your rights and the Complaints and Appeal process.• Please make sure you discuss any special needs or reasonable adjustments to be consideredduring the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiatethese with your trainer/assessor).• Please make sure that you have access to a computer and the internet (if you prefer to typethe answers).• Please ensure that you have all the required resources needed to complete this UnitAssessment Task (UAT).• Due date of this assessment task is according to your timetable.• In exceptional (compelling and compassionate) circumstances, an extension to submit anassessment can be granted by the trainer/assessor.• Evidence of the compelling and compassionate circumstances must be provided together withyour request for an extension to submit your assessment work.• Request for an extension to submit your assessment work must be made before the due dateof this assessment task.Australian College of the ProfessionsRTO No. 41201 CRICOS No. 03608KACP-SITXMGT001 V1.2020-LW Page | 25Unit Assessment Task (UAT)Assessment Task 2 – Unit Project (UP)Assessment type:• Unit Project (UP) – Communicate effectively with team members, plan and organiseoperational functions, and solve problems.Assessment task description:• This is the second (2) assessment task you have to successfully complete to be deemedcompetent in this unit of competency.• This assessment task requires you to complete a project.• You must communicate effectively with team members, plan and organise operationalfunctions, and solve problems in this assessment task.• You will receive your feedback within two weeks – you will be notified by your trainer/assessorwhen results are available.• You must attempt all activities of the project for your trainer/assessor to assess yourcompetency in this assessment task.Applicable conditions:• This project is untimed and are conducted as open book tests (this means you are able to referto your textbook).• You must read and respond to all criteria of the project.• You may handwrite/use computers to answer the criteria of the project.• You must complete the task independently.• No marks or grades are allocated for this assessment task. The outcome of the task will beSatisfactory or Not Satisfactory.• As you complete this assessment task you are predominately demonstrating your practicalskills, techniques and knowledge to your trainer/assessor.• The trainer/assessor may ask you relevant questions on this assessment task to ensure thatthis is your own work.Resubmissions and reattempts:• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmissionattempt will be allowed.• You must speak to your Trainer/Assessor if you have any difficulty in completing this task andrequire reasonable adjustments• For more information, please refer to your RTO Student Handbook.Location:• This assessment task may be completed in a classroom, learning management system (i.e.Moodle), workplace, or independent learning environment.• Trainer/Assessor will provide student further information regarding the location ofcomple
