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BSBMGT517- Manage operational Plan Student Assessment Guide This Page is intentionally left blank ASSESSMENT RECEIPT FORM STUDENT NAME:STUDENT ID:COURSE NAME:BSB51915 Diploma of Leadership and ManagementASSESSOR NAME:DUE DATE:UNIT CODE AND TITLE:BSBMGT517 – Manage operational plan NOTE: This form must be attached on top of the completed Student Assessment Booklet when submitting.The Assessment Receipt Form must be signed and dated. DECLARATION: I am aware that penalties exist for plagiarism and cheating.I am aware of the requirements set by my assessor.I have retained a copy of my assessment. Student Signature:_________________________________Date:_____________________Assessment received by APSLEY COLLEGE StaffName:Signature: =================================TEAR HERE ================================== Students must retain this as a Record of Submission Assessment handed in on: Unit code and title: BSBMGT517 – Manage operational plan   Student Name:………………………………….. Student Signature:………………………… About this booklet This assessment booklet has been designed for students undertaking face-to-face mode of study to provide information before you undertake these assessments. It also contains assessment tools to assess the skills and knowledge required from you to be deemed competent in this unit. This booklet might not be suitable for students taking other modes of study e.g. online or work based. Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your assessor. The assessment booklet contains two (2) parts: PART 1: Assessment information: This part contains information on the assessment for this unit of competency and how an assessment will be conducted throughout this unit to achieve the competency. It includes: Application of the unit of competencyPurpose of assessmentElements, performance evidence and knowledge evidence requirements of the unitConditions, context, required resources and location of the assessmentAssessment tasksOutline of evidence to be collectedAdministration, recording and reporting the requirements including special adjustments, appeals, reasonable adjustments and assessors’ intervention. PART 2: Assessment tasks: This part contains the information to undertake the assessment task successfully. In each assessment task, students will find the following information: Task instructionsRole play/Practical Demonstration informationInformation on resources required, where applicable. PART 1: Assessment information Application of the unit of competency: This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. It applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan. No licensing, legislative or certification requirements apply to this unit at the time of publication. Purpose of assessment: The purpose of assessment is to determine competency in the unit BSBMGT517 – Manage operational plan. Elements Develop operational planPlan and manage resource acquisitionMonitor and review operational performance Performance evidence: Evidence of the ability to: develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes: resource requirementskey performance indicatorsmonitoring processescontingency plans communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teamsdevelop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including: recruiting, inducting and developing personnelacquiring physical resources and servicesprotecting intellectual propertymaking variations to the planmonitoring and documenting performance. Knowledge evidence: To complete the unit requirements safely and effectively, the individual must: describe models and methods for operational plansexplain the role of an operational plan in achieving the organisation’s objectivesexplain budgeting processeslist alternative approaches to developing key performance indicators to meet business objectivesoutline the legislative and regulatory context relevant to the operational plan of the organisationoutline the organisation’s policies, practices and procedures that directly relate to the operational plan. Context and conditions for assessment: To comply with the assessment conditions of this unit: Skills for this unit of competency will be demonstrated in a simulated business environment.You will have access to suitable facilities, equipment and resources, including template documentation to undertake the assessment tasks for this unit of competency.During the project work, you will undertake simulated case study assessment activities that involve complex interactions with real time situations where you have to give your suggestions. Resources required: The assessor will ensure that assessment is conducted in a safe environment and you have access to the following resources for the unit: BizOps Enterprises plans, policies, and procedures: Business planOrganisational chartsPurchasing resource acquisition policyPurchasing resource acquisition proceduresInformation management policyInformation management proceduresRecruitment policy Clustering/holistic assessment: There is no provision for clustering of assessments in this unit. Competency requirements: To be judged competent in this unit, you will be required to demonstrate all indicators which are shown in the Marking Guide (assessor’s document). You must satisfactorily complete all assessment tasks to be Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC). Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet. Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to APSLEY COLLEGE Re-Assessment Policy and APSLEY COLLEGE Course Progress Policy. Assessment tasksAssessment descriptionDue dateLocation of assessmentAssessment Part A: Written Knowledge QuestionsThis assessment includes a series of questions you are required to answer; you need to answer all questions correctly.APSLEY COLLEGE training campusAssessment Part B: ProjectThis assessment includes a series of tasks and activities you are required to complete relating to the case study organisation.APSLEY COLLEGE training campus and/or outside the campusAssessment Part C: ObservationThis assessment includes a roleplay scenario that you are to participate in.APSLEY COLLEGE training campus Assessment tasks: To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge for this unit. Outline of evidence to be collected: You must submit the following evidence to be marked competent for this unit. Your assessor will ensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic. Assessment Part A: Written Knowledge QuestionsAnswer all questions correctly in the Written Knowledge Questions and submit to your assessor electronically or paper-based. Complete and sign the cover sheet for assessment task.Assessment Part B: ProjectProduce all required evidence electronically or paper-based including Observation Report 1. Complete and sign the cover sheet for assessment task.Assessment Part C: ObservationPerform the roleplay while being observed by your Assessor. Submit Observation Report 2. Complete and sign the cover sheet for assessment task. Administration, recording and reporting requirements: You must read and follow this information carefully while completing assessments for this unit of competency and if you are unsure of any instruction, please contact your assessor to clarify. The assessments are intended to be equitable, fair and flexible. Submission of assessment: You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet: Your assessor will mark the submitted assessment, provide feedback to you and complete the comments section against each task, where applicable.ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are typed and that they are legible and clear, if handwritten.You must submit all assessments on or before the due date specified by the assessor.Extensions for individual assessment tasks may be negotiated in specific circumstances with your assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of the assessment, your assessor will let you know if this is the case.Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit your own original work and must not copy the work of other students. Plagiarism is unacceptable.You can submit your assessment tasks through the learning management system or hand in hard copies in the classroom. Recording an assessment result: Once the assessments have been completed, the assessor will record the assessment results on the student assessment record sheets and LMS/student management system and all results will be approved by the course coordinator. Assessors will check that you have completed the student declaration prior to filling out the assessment sheet. Retaining assessment records: APSLEY COLLEGE will securely retain all completed student assessment items for each student for a period of six months from the date on which the judgement of competence for the student was made.APSLEY COLLEGE will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years. All assessment records submitted to the assessor for marking will be stored and retained properly. And a hard copy submitted to student administration for filing along with the evidence. The assessor will ensure that the student records are securely retained in accordance with the APSLEY COLLEGE record control policy accessible by the Student Administration Officer. Assessment outcomes: For unit of competency: There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training and experience). You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you have completed all assessments and have provided the appropriate evidence required to meet all criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the APSLEY COLLEGE Re-Assessment Policy and APSLEY COLLEGE Course Progress Policy. For assessment task: There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory. On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have completed the task successfully, submitted all evidence and satisfied the assessment criteria and Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment criteria. Re-assessment: If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the APSLEY COLLEGE Re-Assessment Policy and APSLEY COLLEGE Course Progress Policy. As this is a competency based program, the assessment continues throughout the program until you either achieve Competency in the assessment tasks or a further training need is identified and addressed. Student access to records: You have the right to access current and accurate records of your participation and results at any time. You can see your results or attendance progress by logging in to the Learning Management System at any time or you can request a copy of your records by contacting the student administration and the assessor. Support: You may seek clarification about the assessment information and the instructions and tasks at any time from the assessor. Reasonable adjustments and special learning needs: APSLEY COLLEGE Australia works to ensure that students with recognised disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues. Where pre-training interviews and assessments reveal that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment. Any adjustments made must: be discussed, agreed and documented in the assessment recordbenefit the studentmaintain the integrity of the competency standards and course requirements as stipulated in the training packagebe reasonable to expect in a workplace. Reasonable adjustment may consist of: providing additional time for students to complete learning and assessment taskspresenting questions orally for students with literacy issuesasking questions in a relevant practical contextusing large print materialextending the course durationpresenting work instructions in diagrammatic or pictorial form instead of words and sentences. Complaints and appeals: If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to either the Course Coordinator and/or Head of Department. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures. Assessor intervention: Assessors will check if you are ready for the assessment, and defer the assessment if you are not. Feedback will be given to you at the completion of the assessment.
During role play, the assessor may act as a client or employer, where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on your safety or that of others, the assessor will stop the assessment immediately. Plagiarism, cheating and assessment dishonesty: APSLEY COLLEGE considers plagiarism and cheating as a serious misdemeanor. Evidence of plagiarism and cheating is treated on a case by case basis and the consequences for students engaging in such practices may include failure of the assessment or unit or exclusion from the course. For more information, refer to TIV’s Assessment Policy. Note: To avoid plagiarism, you must quote the source where information was gathered from, using, preferably, an APA style. For further clarification of referencing style, please consult with your trainer. Assessor feedback: Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission will be given to you and you must keep a copy of it throughout the completion of the course. Student Declaration: I …………………………………………………………………… (Student Name)have read and understand the information provided above and also understand and accept that any act of plagiarism and academic dishonesty may have penalties including cancellation or suspension of my enrolment with TIV. I further declare that: All assessment work submitted for this unit competency is my own original work and plagiarism and collusion has not occurred.Assessment work has not been copied or submitted for any other unit/course.I have taken proper care and effort to ensure my work has not been copied by another person.I have retained a copy of this assessment for my own records in the event I have to reproduce my work.I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment which may be different to the one originally submitted. Student signature: ……………………………………………………… Date: ……/……/……. Assessment Task Cover Sheet Student detailsStudent Name:Student ID:Assessment detailsUnit of Competency:BSBMGT517 – Manage operational plan  Assessment Task:Part A – Written Knowledge QuestionsDate of Submission:Assessment Outcome: Satisfactory Not SatisfactoryAssessor Signature:Assessor Name:Feedback:Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Google check for plagiarism Yes No Check for copying/collusion Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes NoStudent: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.Signature: …………………………………………………Signature:…………………………………………..Date:………………………………………………………..Date:………………………………………. Assessment Task Part A: Written Knowledge Questions Required documents and equipment to be accessed by students: Computer with internet connectionStudent assessment booklet and pen (organised by the student)APSLEY COLLEGE Learners’ resources for the unitBSBMGT517 – Manage operational plan (organised by the trainer/assessor)Learner’s notes Instructions for students: This assessment will be conducted in the classroom.This is an open-book assessment.Read each question very carefully to make sure you understand what you are being asked.Answer the questions in your own words.If you need to refer to a published source, you must quote the publisher’s details using appropriate referencing style.If required, additional answer sheets can be used.If you choose to answer on a separate sheet, you must create a header with your name, student ID, the code and the name of the unit and footer with date of submission and page number and sign the document.You must answer all written knowledge questions satisfactorily as part of this assessment to be deemed Satisfactory for this assessment. Planning the assessment: Access all resources mentioned in required resources, either printed copies or access via the internet.Complete and submit the assessment on the same day of the assessment.Your assessor will set a time to provide feedback. Planned date for assessment: This assessment will be conducted after session 7. Assessment Duration: Time required for assessment: 2.5 hoursEach question is expected to be completed in 15 minutes. Assessment Submission (Evidence to be submitted by students): At the end of the assessment, you will be required to submit the following evidence on the same day of the assessment. Completed assessment task with all questions answered.Completed and signed cover sheet for the assessment.Your assessor will record the assessment outcome on the assessment cover sheet. Written Knowledge questions: Question 1:Explain how an operational plan can assist an organisation to achieve its objectives.Answer: Operational planning is inherent for an organisation. It contributes to the organization’s priorities and visions because it is essential to make operational decisions on a regular basis to keep the company competitive in the market (Suarez et al., 2016). It uses inputs to scale processes to deliver information on all levels of the primary supply chain activities and the support of those activities, making operating plans essential to resource distribution. Supply chain management is the root of a company as it ensures the reliability of the consumers on the brand thus it helps the organisation to attain its objectives.Marking:SatisfactoryUnsatisfactory Question 2:Explain how operational plans are developed by using the basic strategic planning approach.Answer: An operation plan is a tool for putting a business plan into action. It is important, then, to ensure a solid strategic plan in motion and that everyone interested in the efforts is aware of it. The most important objectives to stop composing a tangled tome of a proposal. It’s important to break down the strategic plan into one-year priorities before starting on the operations plan. Then, identify the main strategies that will assist the organisation in achieving those objectives. Leading indicators are the most useful metrics because they forecast what to expect in the future and help the business to change the strategy accordingly (Haseeb, et al., 2019).  Lagging indicators helps to identify that how far the business has come and it measures the performance of the organisation as well. It also boosts ups the strategic vision of the company towards the future goals and makes the strategies accordingly in the present.Marking:SatisfactoryUnsatisfactory Question 3:Explain how operational plans are developed by using the goal-based planning approach.Answer:Goal-based planning helps the organisation to identify the threats at its initial stage and resolve the same before it causes major harm to the operational activities of the organisation. It also helps to identify the internal and external threats and opportunities for an organisation so that the appropriate strategies can be designed to resolve the issues and grab the opportunities (Grable & Carr, 2014). Goal-based planning helps to prioritise the issues as well as the goals. On the basis of the issues and goals, the policies of the company are designed to develop the budgets, strategic plan as well as to implement the operational plan within the organisation to monitor the same efficiently.Marking:SatisfactoryUnsatisfactory Question 4:Explain how operational plans are developed by using the alignment planning approach.Answer: The alignment planning creates the strong connection between the organisational mission and the resources which helps to formulate the strategies to develop an operational plan. Using this approach the goal, objectives and the implementation of the same, are determined so that a blueprint can be created to develop an operational plan. It is a step by step strategy which includes the identification of mission and prioritise them according to the needs of the organisation and develop the operational plan accordingly.Marking:SatisfactoryUnsatisfactory Question 5:Explain how operational plans are developed by using the scenario planning approach.Answer: Scenario planning determines the critical uncertainties which helps to avoid the areas which can be the cause of loss for the company. It also helps to consider the range of plausible scenarios where there are more scope to grow, in this ways by considering both the aspect, risk and opportunities, an effective operational plan can be developed.Marking:SatisfactoryUnsatisfactory Question 6:Outline three different approaches to developing key performance indicators (KPIs) to meet business objectives.Answer: KPIs are critical to achieving corporate goals because they hold them at the centre of decision-making. It is critical that corporate priorities are well articulated within an organisation; while employees are aware of and accountable for their own KPIs, the company’s overarching goals are kept in mind. The progress of an organisation is measured against a series of goals, milestones, or business peers using key performance metrics (KPIs). Foot traffic in a shop, staff satisfaction, returning clients, and consistency of customer service are only a few examples of anecdotal KPIs.Marking:SatisfactoryUnsatisfactory Question 7:Explain what is meant by the budgeting term ‘forecast income’.Answer: Forecast income refers to the profit to the company which occurs due to the assistance of budgeting and planning. While planning the budget the company considers the loss and the cause of the loss and accordingly invest in the property and the budget is also formulated accordingly which helps to forecast the profit of the company of the particular year, this phenomenon is known as the forecast income.Marking:SatisfactoryUnsatisfactory Question 8:List the main expenditure categories that should be included in a budget.Answer: The budget expenditure can be majorly categorised into three categories, fixed expenses, variable expenses and periodic expenses. The fixed expense refers to the expense which remains static for long period of time and cannot be avoided or reduces, for example the payments of vehicle lease. The variable expense refers to the payments which needs to be paid monthly which includes the water and electricity bills. The periodic expenses refers to the expenses which are unexpected, it may include the expenses of repair of machines.Marking:SatisfactoryUnsatisfactory Question 9:Outline a process that can be followed to develop a budget.Answer: Budgeting process is the way of building the budget, in order to develop a budget, it is crucial for a company to consider a particular process. Firstly it should be in a written format so that becomes easy to maintain consistency within the budgeting process. The procedure includes both finance committee and senior staff involvement, and a schedule is set to allow enough time for analysis, evaluation, feedback, updates, and other activities before the budget is ready for presentation to the full board. Tasks, responsibility responsibilities, and deadlines should all be explicitly specified in the annual budgeting plan (Ramirez & Wilkinson, 2016).Marking:SatisfactoryUnsatisfactory Assessor to complete Task outcome (S or NS)Assessor FeedbackAssessor signatureDateAssessment dateStudent signatureDate Assessment Task Cover Sheet Student detailsStudent Name:Student IDAssessment detailsUnit of Competency:BSBMGT517 – Manage operational plan Assessment Task:Part B – ProjectDate of Submission:Assessment Outcome: Satisfactory Not SatisfactoryAssessor Signature:Assessor Name:Feedback:Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Google check for plagiarism Yes No Check for copying/collusion Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes NoStudent: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.Signature: …………………………………………………Signature:…………………………………………..Date:………………………………………………………..Date:…………………………………………………. Assessment Task Part B: Project Required documents and equipment: Computer with internet connection to refer to various resourcesStudent assessment booklet and a pen (organised by the student)APSLEY COLLEGE Learners’ resources for the unitBSBMGT517 – Manage operational plan (organised by the trainer)Learner’s notesBizOps Enterprises plans, policies, and procedures: Business planOrganisational chartsPurchasing resource acquisition policyPurchasing resource acquisition proceduresInformation management policyInformation management proceduresRecruitment policy Instructions for students: This assessment will be conducted in the APSLEY COLLEGE classroom or outside the campuswith access to the resources listed above.You must satisfactorily perform all tasks to be deemed Satisfactory for this assessment. Planning the assessment Access all resources mentioned in required resources either printed copies or access via the internet.You must: Produce all evidence as required in the Project assessment.Complete and submit in due timelines.Submit with a completed assessment cover sheet.Your assessor will set a time to provide feedback. Date of assessment Recommended date for assessment: After session 7 Duration of Assessment Time required for assessment: 2 Weeks Assessor’s Feedback Your assessor will set a time to provide feedback. Evidence specifications: (Submission Checklist) At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor: Consultation planList of physical and human resourcesProcurement proposal for physical resourcesKey Performance Indicators (KPIs)Process to monitor KPIsSystem to protect security and confidentialityRisk analysis and Contingency planDetailed Operational planRecruitment and Development strategyProcurement strategyMonitoring processProgress reportCompleted Observation Checklist OneCompleted and signed cover sheet for assessment. Evidence submission: Documentation can be submitted electronically or paper-based.Your assessor will record the assessment outcome on the assessment cover sheet. Project overview and context BizOps Enterprises has decided to relocate their 50 seat call centre to regional Victoria. You, as the Call Centre Manager, have been given the responsibility for developing an operational plan for the call centre including resources requirements, key performance indicators, monitoring processes and risk management. You will also need to develop and implement strategies to achieve the plan including staff recruitment, procurement and monitoring performance. Key information: The call centre has a capacity for 50 seats.The call centre operates 24 hours, seven days per week. It is envisaged that staff will work in three shifts:Day shift, 7am to 3pmAfternoon shift, 3pm to 11pmNight shift, 11pm to 7am15 staff from the Melbourne call centre have agreed to relocate to the new call centre.The call centre must be fully operational in exactly twelve weeks from today.You have a budget of $4,800,000.00. Instructions You will need to access the following BizOps Enterprises plans, policies, and procedur