Introduction
The field of healthcare has been undergoing evolution since its development where cultural practices were at the center of health service provision. In the 20th century, traditional approaches were replaced by evidence-based operations to improve the service outcomes. Due to improved health and awareness, populations have come to understand the importance of healthy living and they now demand quality services from health professionals. Currently information technology (IT) is gradually becoming the center of healthcare service provision. Most healthcare professionals are trying to embrace IT to improve service delivery and ensure the best patient outcomes.
Traditional approaches in the delivery of health services are slowly fading away for instance contact between the patient and doctor can be avoided at some instances. Modern communication tools are being used for follow up and educating patients while other systems are being used to maintain the safety of patient information and privacy. Through the internet and other IT mechanisms people have become more aware of their health status and their rights as patients hence demand accountability from health practitioners.
