Assessment Task 2 BSBMGT516 Facilitate continuous improvementChoice Business College Page 1 of 5RTO 41297 | CRICOS 03444CDec 2017 version: 2.0Lead and implement continuousimprovementSubmission detailsThe assessment task is due on the date specified by your assessor. Any variations to thisarrangement must be approved in writing by your assessor.Submit this document with any required evidence attached. See specifications below fordetails.Performance objectiveYou will demonstrate the management and leadership skills and knowledge required tolead and implement continuous improvement systems and processes, particularly in thecontext of working with teams to identify improvement or solutions to performance orquality issues.Assessment descriptionUsing the simulated business information and scenario provided, along with your ownplanning and procedural documentation produced in Assessment 1, you will prepare forand lead a team in identifying improvements using an appropriate continuous improvement(CI) tool. You will follow communication protocols for recording and communicatingcontinuous improvement performance and outcomes. You will then prepare a writtenreflection on the process of implementing continuous improvement in a team setting, andoutcomes and ideas for further improvement.Assessment Task 2 BSBMGT516 Facilitate continuous improvementChoice Business College Page 2 of 5RTO 41297 | CRICOS 03444CDec 2017 version: 2.0ProcedurePart A: Plan and participate in a continuous improvement session (roleplay)1. Review the following scenario: You are a continuous improvement consultant. Australian Hardware has contracted youto analyse the business in order to propose a continuous process improvementapproach, including systems and processes to improve quality and performance in anumber of areas.The approach will be used across the business, including application to areas such as:● sustainability across the organisation● revenue per customer interaction● operational costs● customer service satisfaction across product areas such as timber, plumbing andelectrical, garden products, hardware, tools and homewares● delivery lead times for customers.You intend to trial your proposed quality systems and processes at the Wollongong store.As part of this trial, you intend to facilitate a continuous improvement session with aproduct area team to identify areas of possible improvement.Depending on the continuous improvement approach you selected in AssessmentTask 1, you will use an appropriate tool to identify, for example, issues, root causes, orpossible solutions. Follow procedures for conducting such sessions, including recordingoutcomes for later communication to stakeholders in the relevant process.During the session, you will need to help the team to look at performance issues andcoach the team to identify improvements to feed back into future planning.After you run the session, you will need to reflect on the session, the session outcomesand your process of learning through interacting with the team.Also, after the session, you will need to follow communication processes you developedin Assessment Task 1 to communicate outcomes to the team and relevant stakeholders. 2. Plan your facilitation of the continuous improvement session.3. Talk to you assessor, who will provide you with a team scenario and coordinate teamallocations.Assessment Task 2 BSBMGT516 Facilitate continuous improvementChoice Business College Page 3 of 5RTO 41297 | CRICOS 03444CDec 2017 version: 2.04. Conduct the continuous improvement session as per the procedure you developedfor Assessment Task 1. Ensure you coach the team effectively:a. Explain the purpose of the session. Refer to performance information andrelate the session to business operations and organisational/team goals.Consider defining the purpose and what it meansb. Keep the session positive and build enthusiasm for the process. It is importantto consider who our audience is and how they will respond.c. Seek input for improvements using an appropriate tool and record theoutcomes.d. Conduct session in accordance with relevant legislation, for example, safely inaccordance with WHS legislation and in a non-discriminatory manner.e. Conduct the role-play in accordance with the deliverables and qualityspecifications outlined below.Part B: Follow-up communications1. Develop a document or set of related documents to evidence following up from thesession to communicate outcomes to relevant stakeholders. For example, you maycreate, depending on communication processes and strategies developed inAssessment Task 1:a. an email to the team or relevant management group or supplierb. a document, such as a flow chart, to be uploaded to the organisational intranet.2. Submit your follow-up communications documentation in accordance with thedeliverables and quality specifications outlined below.Part C: Written reflection1. Prepare a written reflection. Ensure you include:a. A description of the planning process you undertook to run the session andfollow-up communication, including reference to the procedures followed, suchas for running the session and communicating to the team.b. A discussion of how such a planning process should lead to effectiveknowledge management and incorporation of improvement into organisationalfuture planning.c. A reflection on what you learned through the process of planning and runningthe session. What did you learn through running a team session and using CIfacilitation tools that you couldn’t have learned as effectively through individualwork?d. A reflection on your own role as a facilitator of CI through effective planning,implementation, monitoring and taking action to effect improvements.2. Submit your reflection in accordance with the deliverables and quality specificationsoutlined below.Assessment Task 2 BSBMGT516 Facilitate continuous improvementChoice Business College Page 4 of 5RTO 41297 | CRICOS 03444CDec 2017 version: 2.0SpecificationsDeliverables:You must:● plan and deliver a team continuous improvement session (e.g. rapid improvementevent)● submit follow-up communications documentation, for example:○ emails○ documents● submit a written reflection.Quality (team continuous improvement session):Your assessor will be looking for evidence of your ability to:● facilitate effective contributions to and communications about continuousimprovement processes and outcomes● incorporate mentoring, coaching and other support to enable people to participateeffectively in continuous improvement processes● capture insights, experiences and ideas for improvements and incorporate them intothe organisation’s knowledge management systems and future planning● demonstrate reading skills through interpreting and analysing workplacedocumentation, such as policies and procedures to facilitate session● demonstrate oral communication skills by:○ presenting information to a team of employees○ listening and comprehending information as it arises in the team session○ confirming understanding through questioning and active listening● navigate the world of work through:○ implementing strategies to enable achievement of the organisation’s goals○ considering own role in terms of its contribution to broader goals of theorganisation● interact with others through:○ identifying and using appropriate communication processes○ collaborating with others to achieve joint outcomes, playing an active role infacilitating effective group interaction and influencing direction● get the work done through:○ taking responsibility for achieving organisational outcomes in session○ using analytical and lateral thinking to review current practices and developideas for improvement during session.Assessment Task 2 BSBMGT516 Facilitate continuous improvementChoice Business College Page 5 of 5RTO 41297 | CRICOS 03444CDec 2017 version: 2.0Quality (written reflection):Your assessor will be looking for evidence of your ability to:● learn through coaching, mentoring or training others● get the work done through:○ taking responsibility for achieving organisational outcomes in the session○ using analytical and lateral thinking to review current practices and developideas for improvement during session.Quality (follow-up communications):Your assessor will be looking for evidence of your ability to:● demonstrate writing skills through:○ developing communication texts related to continuous improvementprocesses and according to organisational requirements○ ensuring the vocabulary, grammatical structures and conventions of thecommunications are appropriate for the context and target audience.Adjustment for distance-based learners● No changes to the assessment procedure or specification are required.● Documentation may be submitted electronically.● The continuous improvement session may be delivered in person or viateleconferencing or videoconferencing software.● A follow-up interview may be required (at the discretion of the assessor).
