[Type here] BMIH4004 – Assignment 2: Practical TasksInstructions: Hotelier tasks must be completed weekly.To complete your tasks, you will needto access the Hotelier software (https://hotelierapi3.co.za) and follow the instructions given toyou during your lectures. The below document is designed for you to track your progress. Youwill also be required to answer a series of questions, relating to the tasks that you have beenassigned each week. This will demonstrate your knowledge and understanding of the tasks.Each week, place an (x) in the middle column when you have completed the task. You alsoneed to input the date that you completed the task. These dates are logged on Hotelier, so besure to input the correct dates. Remember, all tasks need completing within 7 days from thetime that you are given the tasks in your lectures. Full details of the tasks will be provided inyour lectures, weekly. You will be asked to include some items from Hotelier into yourappendix section, which can be found at the end of this document.Student Name:Student Number:Group:Lecturer’s Name: Week 2 Tasks(x)Date completed:Create Hotelier accountLog in #1Log out #1Log in #2Log out #2 Why is it important to log out correctly when using a Property Management System? Week 3 Tasks(x)Datecompleted:Create a guest profile for yourselfReservation for August 1st 2021Reservation 1st December 2021 [Type here] BMIH4004 – Assignment 2: Practical TasksWhy is it important to ensure that dates entered on the system are correct?Why do we need to ensure special requests are adhered to?Why do we need to ensure we hold a credit / debit card on the system?Did you encounter any issues with this week’s tasks? If so, discuss below and explain how yourectified the situation: Week 4 Tasks(x)Datecompleted:Amend 1st of December reservationDrag & Drop reservationProvisional booking for next weekComplete maintenance tasksAmend December 6th reservation Why do we use the drag and drop function and what is important to remember when we use thisfunction?Why do we need to log room maintenance immediately and follow it up as soon as possible?[Type here] BMIH4004 – Assignment 2: Practical TasksWhy is it important to ask for an ETA from the guest?Did you encounter any issues with this week’s tasks? If so, discuss below and explain how yourectified the situation: Week 5 Tasks(x)Datecompleted:Guarantee provisional bookingComplete Check-in for own bookingCreate celebrity bookingCheck-in celebrity bookingAdd special requests for celebrityComplete shuttle booking process for celebrity How can we prepare for a successful check-in? What type of things should we be checking forbefore the guests arrive?Did you encounter any issues with this week’s tasks? If so, discuss below and explain how yourectified the situation: Week 7 Tasks(x)Datecompleted:Check-out own bookingCheck-out celebrity guestHold 2 rooms (enquiries)Complete diary entryAdd expenses [Type here] BMIH4004 – Assignment 2: Practical TasksWhy is it important to change rooms from dirty to clean?What is the purpose of ‘holding’ rooms?Why do we need to ensure rooms are recorded as being out of order?Why do we purchase items like birthday cakes for guests?Why should we ask open-ended questions upon check-out?Did you encounter any issues with this week’s tasks? If so, discuss below and explain how yourectified the situation: Week 8 Tasks(x)Datecompleted:Cancel an enquiryConvert and guarantee an enquiryCreate group bookingAdd group namesRun and save an ‘Invoices generated report’ forthe whole year (2020)Create a family booking [Type here] BMIH4004 – Assignment 2: Practical TasksWhy are the benefits of using departure notes?Why is it important to cancel an enquiry?Why is it necessary to add names to rooms of group bookings?Why do we need to know if the guests occupying a room are a family?Did you encounter any issues with this week’s tasks? If so, discuss below and explain how yourectified the situation: Week 9 Tasks(x)Datecompleted:Add conference roomCheck in group bookingBreakfast listCharge debtor accountREVMGT checkCheck-out groupChristmas bookings Detail your Revenue Management figures below:[Type here] BMIH4004 – Assignment 2: Practical TasksDetail how many breakfasts are needed on the mornings of the conference:What is a debtor account?Why is it important that special requests are logged on the system?Did you encounter any issues with this week’s tasks? If so, discuss below and explain how yourectified the situation: Week 10 Tasks (10 marks)(x)Datecompleted:Pay debtor accountCreate 2 x bookingsComplete a No-showComplete a Late CancellationPetty cash purchaseCar registration list for 2020Booking of your choice for the last day of term(July 9th).Add expenses Why do we record No-shows instead of just cancelling them off the system?[Type here] BMIH4004 – Assignment 2: Practical TasksWhy would a hotel need a car registration list?Summarise your Hotelier experience (100 words):[Type here] BMIH4004 – Assignment 2: Practical TasksAPPENDIX SECTION:
