AssessmentRecordSITXHRM002Rosterstaf StudentNamePriyaSharmaStudentIDAMC00002EMCourseCode&CourseSIT40516CertificateinCommercialCookeryClass/GroupJune2018RTO/SRTORTOCode31897Assessment:(asapplicable)StudentResults:1. Assessment1ShortanswersSatisfactoryNotYetSatisfactoryNotCompleted2. Assessment2SatisfactoryNotYetSatisfactoryNotCompleted3. Assessment3ProjectSatisfactoryNotYetSatisfactoryNotCompleted4. Assessment4WrittenQuizSatisfactoryNotYetSatisfactoryNotCompleted5. Assessment5CheckpointsSatisfactoryNotYetSatisfactoryNotCompletedOverall,the candidate wasassessedas:CompetentNotYetCompetentFeedbacktocandidateonoverallperformanceduringassessment:Thecandidaterequiresthefollowingskilldevelopmentbeforere-assessment:Thecandidatehasbeenprovidedwithfeedback and informed of theassessment result and the reasons forthedecision.NameofAssessor:SignatureofAssessor: Date:Ihavebeenprovidedwithfeedbackonthe evidence I have provided. I havebeen informed of the assessmentresultandthereasonsforthedecision.NameofCandidate:SignatureofCandidate: Date: StatementofAuthenticityIacknowledgethatIunderstandtherequirementstocompletetheassessmenttasksTheassessmentprocessincludingtheprovisionsforre-submittingandacademicappealswereexplainedtomeand Iunderstand these processesI understand the consequences of plagiarism and confirm that this is my own work and I haveacknowledgedorreferencedallsourcesofinformationIhaveusedforthepurposeofthisassessmentStudentSignature: Date: / /201 Thisassessment:FirstAttempt2ndAttemptExtension –Date: / /RESULTOFASSESSMENTSatisfactory NotYetSatisfactoryFeedbacktoStudent:Assessor(s)Signature(s):Date:/ /StudentSignatureDate:/ / Assessment1 Yourtask:Answerthefollowingquestions.Eachquestionmustbecompleted. Gotohttps://www.fairwork.gov.au/employee-entitlements/national-employment-standardsandidentifytheawardprovisionsfor: Leaveincludingshiftworkersmandatedbreaksbetweenshiftsmaximumallowedshifthoursstandard,overtimeandpenaltypayrates Responses Leaveincludingshiftworkers:therearesixkindsofleave1)maternityorparentalleave2)annualleaveof4weeksforbothfulltimeorparttimeworker3)personalcarers-licksickleaveandiftotakecareofimmediate member of family 4) compassionate leave_ like if family member dies or life threateningillness 5) community service leave if there is natural disaster on country and worker want to dovoluntaryservice.Mandated breaks are for employee to take rest during their work hours there breaks are for shortperiod.Arestbreakof20minpaidbreakthatcountsastimeworkedalunchbreakormealbreakthatisunpaidand doesnotcount astime workedFulltimemaximumhours 11.5hoursinaday anaverageof38hoursovera4-weekrostercycle 3consecutivedaysofmorethan10hourswithout48hoursbreakimmediatelyafter 8daysof10hoursina4-weekroster 10hoursinaday,iftheemployeeisunder18years’old a12-hourspanduringabrokenshift. Casualmaximumhours-12HOURSinadayandanaverageof38hoursovera4-weekrostercycle Overtimeiswhenanemployeeworksextratime.Itcanincludeworkdone: beyondtheirordinaryhoursofwork outsidetheagreednumberofhours outsidethespreadofordinaryhours Permanentemployeeswhoworkovertimeonadaytheyweren’tfosteredtoworkhavetobepaidaminimumof4 hours of work at overtime rates. For example, if a permanent employee works 2 hours’ overtime, they willneedtobe paid for4 hours. PenaltyRates:Eachtimeafull-timeorpart-timeemployeeworksapublicholiday,theycanagreewiththeiremployer togetoneofthefollowing,insteadofthepublicholidaypenaltyloading: a25%loadingontheirordinarypayrateand aday(orequivalenttime)offwithnolossofpayor anextraday(orequivalenttime)toaddtotheirannualleave. Anemployeebeingpaidanannualsalarymustgetpaidtimeoffortimeaddedtotheirannualleave(thatisequaltothe timeworked)iftheyworkona publicholiday. Youemploy3chefs.Johniscasual,Jackispart-timeandChenelleisemployedfulltime.Theyallarriveforthemorning shift. After 1 hour a storm hits the restaurant and the power goes off. The manager informs staffthat they shall clean up and leave as power will be off at least for 2 days. After 1.5 hours all staff leave. Whatistheirpay entitlement forthat day? Whataretheleaveprovisionsforthefollowinginstances? Carerscompassionatereasonsillnessor injuryjuryservicelongservicematernityorpaternityrehabilitationofinjuredworkersstudy Leaveprovisions Carers:Sickandcarersleavealsoknownaspersonalleavepersonal/carersleaveallowanemployeetaketime off to help them teal with personal illness, caring responsibilities and family emergencies.Anemployeemayhavetotaketimeofftocareforanimmediatefamilyorhouseholdmemberwhoissickorinjured or help during a family emergency. This is known as carer’s leave but it comes out of theemployee’spersonalleave balance.Compassionatereason:Allemployeesareentitledto2dayscompassionateleaveeachtimeanimmediatefamilyorhouseholdmemberdiesorsuffersalifethreateningillnessorinjury.Illnessorinjuries:Anemployeecantakepaidsickleavewhentheycan’tworkbecauseofapersonalillnessor injury.Thiscanincludestressandpregnancyrelatedillnesses.Jury service: An employee is entitled to take community service leave while they are engaged in theactivityandforreasonabletravelandresttime.Thereisnolimitontheamountofcommunityserviceleavean employeecantake.Longservice:Anemployeegetslongserviceleaveafteralongperiodofworkingforthesameemployer.Employeehastoworkatleast 7yearsforeligibilityoflong serviceleave.Maternityorpaternity:Parentalleaveisleavethatcanbetakenwhen: anemployeegivesbirth anemployee’sspouseordefactopartnergivesbirth anemployeeadoptsachildunder16yearsofage. Employeesareentitledto12monthsofunpaidparentalleave.Theycanalsorequestanadditional12monthsofleave. Rehabilitationorinjuredworker:Workerscompensationincludespaymentstoemployeestocovertheir: wageswhilethey’renotfitforwork medicalexpensesandrehabilitation. Employersineachstateorterritoryhavetotakeoutworker’scompensationinsurancetocoverthemselvesandtheiremployees. Study:studyleavewithorwithoutpaymaybeapproved.Studyleavegenerallyapprovedonlyinexceptionalcircumstances One requirement of a business is to maintain and administer rostering records. Go tohttps://www.fairwork.gov.au/employee-entitlements/national-employment-standardstemplates and guides,anddownloadthefile>Payslipsandrecordkeeping>Weeklytimeandwagerecordstemplate Completethetimesheetusingthefollowinginformation: Joseph(Level6cook(tradesperson)grade5)–willbeworkingfrom15.30–22.00onMon,from6.00–14.30onThurs,Friand Satand from 13.30– 22.00 on Sun. Completethepayslipincludingsuperannuationinfo(anyfund)andtax(taxcalculatortemplateattached)Attachthedocumentstothisassessment. Whataretherequirementsfortimeandwagerecords?Howlongmusttheserecordsbekept? ANSWER:Therequirementfortimeandwagerecordistherosterandemployeenameandtheirgradeofpayratesandhoursworkedoverthespecificperiodoftime.Therecordshouldbekeptfor7years. Whatistheimportanceofrostersforefficiencyinanorganizationandhowcanarosterbeusedtocontrolstaffcosts? ANSWER: Therosterisveryimportantforefficiencyofoperationbyallocatingenoughnumberofstafffor the busy period of service time and allocating minimum number of staff for the quitetime of the day. It helps you to plan in beforehand to manage and arrange enough numberofstafffortheweekends.Therosterhelpstoincreasetheefficiencybyutilizingcorrectstaffnumber for the smooth operation. The busy event can be assuming by previous sale andeventhappeningnearbyandweekendsandpublicholiday.Staff cost can be controlled by maximizing efficiency of employee and allocating onlyneededstafffortheoperationandshiftswhichcaneasilyandsmoothlyruntheoperation.ithelpstogiveyoutheforecastofstaffneedandtentativeemployeecost. Provide3examplesforbenefitsforusingasocialandculturalskillmixinthehospitalityindustry: ANSWER: The benefit of social and cultural skill mix in the hospitality brings diversity in the workplace and staffcancommunicateeasilywiththecustomerwhocomefromtheiroriginofcountryeasilyandhelpscustomerandorganizationtocommunicateandunderstandeachother easily. – Thefoodcanbedevelopedinspecialoccasionorculturalprogramaccordinglyastheculturalcuisine if organization have the employee from the same cuisine like in the event ofinternational cricket match Australia and India. If the organization has Indian chef, he canaccommodate Indian cuisine to the player and the crowd with the Indian national disheswiththe authentic taste. Provide3examplesfordifferentreligiousandculturalbeliefsofstaffcommonlyworkingintheTH&Eindustryandhowthesereligionspotentiallyneedtobeaccommodatedforwhenpreparingrosters: ANSWER: IslamreligionpeopleduringtheRamadantheydon’teatanddrinkwaterandprayseveraltimesduringtheday.InthiscasetheremustbespecialarrangementsHindureligionhasbigfestivalsinthemonthofOctoberwheretheypraytoGodandtakefastingitshould beconsideredwhile makingroasterJewishpeoplealsohavesimilarkindofbelief.Employermustrespecttheirbeliefwhilemakingroster. Assessment2 PARTA YourTasks Allrelevantinformationrelatingtoawardsandawardconditionsmustbesourcedfromthefollowingwebsite: http://www.fwc.gov.au/documents/modern_awards/award/ma000009/default.htm Youarerequiredtodeveloptherosterfortheweekcommencing16January2017to22January2017,usingthespreadsheetsprovided. Note:Theinformationprovidedbelowincludesa30minutemealbreakforeachstaffmember.YouwillneedtousetheRosterspreadsheettodevelopthisstaffrosteronthefirstTab. Mark(FrontOfficegrade1)–willbeworkingfrom13.30–22.00onWed,Thurs,FriandSunandfrom13.30– 20.00onSat. Tom(FrontOfficegrade1)–willbeworkingfrom6.00–14.30onMon,Tues,WedandSunandfrom6.00– 12.30onSaturday. Jordan(FrontOfficegrade1)–willbeworkingfrom22.00–6.30Tues,Wed,ThursandFriandfrom24.00– 6.30onSat. Sam(FrontOfficegrade2)–willbeworkingfrom15.30–22.00onMon,from6.00–14.30onThurs,FriandSatandfrom 13.30– 22.00 on Sun. Shelly(FrontOfficegrade2)–willbeworkingfrom13.30–22.00onMon,Tues,WedandThursandfrom13.30 –20.00onFri. Darren(FrontOfficegrade3)–willbeworkingfrom22.00–6.30onMon,Fri,SatandSunandfrom24.00– 6.30onTues. Scott(FrontOfficeSupervisor)willbeworkingfrom6.00–14.30onMon,Tues,WedandSunandfrom6.00– 12.30onThurs. Margaret(FrontOfficeSupervisor)–willbeworkingfrom15.30–22.00onTues,13.30–22.00onWedandSat, 12.30–21.00onThursandfrom6.00–14.30onFri. Onceyouhavedevelopedtherosterbasedontheaboveinformation,transfertherosteronTABPartAand: Checkifeachemployeehasatleasttworostereddaysoffintheweek.Highlightthesedaysingreycolour. Calculatetheweeklywagesforeachofthestaff. Calculateworkhoursfortheweekforeachstaffmember. LocatethecorrecthourlyrateforeachstaffmemberbasedontheirawardincludingpenaltyrateswhichapplyforspecifictimesduringweekdaysandforSaturdaysandSundays. Calculatethewagesforeachstaffmemberfortheweekforthisroster. CalculatethetotalWagesfortheweek. Determineifthewagebudgetof$7200.00fortheweekisbeingmet.Byhowmuchisitoverorunder? PartB Youarerequiredtotroubleshootashortnoticestaffincidentwhichdoesrequireyoutoinvestigateandfindasolution for replacement of staff, determine the associated impact on budget and the legal aspects to beconsideredbasedonthelegislativeprovisionsforshifts,breaks,overtimeetc.ontheFairWorkwebsite: http://www.fwc.gov.au/documents/modern_awards/award/ma000009/default.htm ItisSaturdayafternoononthe18thJanuaryat14.30hours.Samleavesworkduetosymptomsofgastroandthesupervisortellsher tostay homeuntilsheiswellagain. IdentifytheexistingstaffwhocouldbecontactedtocoverforSam’sshiftonSundayfrom13.30–22.00andcalculatetheirentitlementstoenableyoutodoacomparisonandevaluation. ANSWER:Samisofgrade2andshellyofsamegradebutwecannotcallherbecausesheisalsoworkingonSaturday.IfwecontactDarren,heisofgradelevel3andweneedtopayextrapayratetoDarrensoit’sbettertocallfromgrade1mark,tomorJordansowedon’thavetopaymoreonwages CalculatethewageentitlementforacasualtocoverSam’sshiftSundayfrom13.30–22.00atawardlevel“Front OfficeLevel3”. ANSWER: It’s a casual shift and hourly pay rate is 25.76% hours from 13;30 -22:00 total working hoursare8soonSundaywithpenaltyrateis36.07forcasual=$288.56(including3hoursworkingafter19:00 Howisthewagebudgetof$7200.00affectedifnoexistingstaffcancovertheshiftofSam,andacasualfor thisshift atFront OfficeLevel3would beemployed? ANSWER:Wagebudgetisaffectedby$125.9 WhatwouldbethecheapestoptionforthebusinesstocoverSam’sshiftgivenyourfindingsina,bandc? Wouldyouchoosethisoption? ANSWER:Samisofgrade2andshellyofsamegradebutwecannotcallherbecausesheisalsoworkingonSaturdayifwecontactDarren,heisofgradelevel3andweneedtopayextrapayratetoDarren soit’sbetterifwecancontactmarktomandJordan,theirgradelevelis1andwedon’tneedtopayhigherrate. Assessment3 PARTA Youarerequiredtodeveloparosterforagivenperiodasoutlinedtoyoubyyourtrainerbelow. Onceyouhaveestablishedtheshift/rosteringrequirementsyouarerequiredtointervieweachstaffmemberandidentify any special social, religious, family or other requirements to be considered for the purpose of the rosterperiod. Whereanyspecialrequesthavebeenmade,documenttheseinthetableoverleafandobtainasignaturefortherelevantstaffmembertoverifyyourcommunication provisions. Yourrostermustensure: Adequateskillmixsupportedbyaward/gradelistedforeachstaffmemberontherosterEffectivenessofrosteringtimestokeepovertimeandallowancestoaminimumAllshiftallowancesaccordingjobrolesanddetailsprovidedtoyou(e.g.toolallowance,splitshiftallowanceetc. asthese apply)Provisionsofmealbreaksinlinewithlegislation RosterPeriod1 SimulatedTeam WorkplaceLocation:Department:Period:StafSignatureTeammemberNameClassificationAge ifunder21SpecialRequirement1 234567891011 PARTA MarkingCriteria SITXHRM002RosterstafCriteriaSNYSSNYSCommentsDevelopstafrostersTheindividualrequirementsofstaffmembersareidentifiedEachstaffmemberisreflectedintherosterTheawardlevelsareidentifiedcorrectlyTheskilllevelmixrosteredisadequateaccordingtotheawardleveldescriptionsintheaward Notadequate–ReasonThe hours rostered for each staff do not exceed 38 perweekThemealbreaksprovidedareadequateSpecialrequirementsfromstaffarereflectedintherosterTheshiftallowancesarecalculatedcorrectlyforweekdaysTheshiftallowancesarecalculatedcorrectlyforweeknightsThecorrectratesarecalculatedforSaturdaysThecorrectratesarecalculatedforSundaysThecorrectratesarecalculatedforPublicHolswhererelevantWhereovertimeisrostered,theawardprovisionsare identifiedOvertimeiscalculatedcorrectlyTherosterreflectsarealisticsystembasedonthegivenoperationalaspects –Specify e.g.5staffkitchenpreparingBistrostylefoodfor120 lunches+170dinnersduringweekdaysPresentandcommunicatestaffrostersTherosterispresentedinaclearmannerTherosterclearlyshowsthetime/periodEvidencefordistributingrosterisprovided:2required Method1:SMS/MMS Method2:Writtencopy/emailMethod3:NoticeboardandstaffalertEvaluaterostersRefertoEvaluationinRoster2andinclusionsFeedback PARTB You are required to develop another roster for a given period as outlined to you by your trainer below. If this isconcurrent with the roster developed in Part A, identify 5 options for economical approaches e.g. combiningworkplacetasks;staggeringstartandfinishtimesorsimilar.Yourcolleagueshavetoldyouthattherosterduringperiod1wasinsufficientintermsofstaffmixandnumberstohandleFridayandSaturdaynightsduetothehighfrequency and variance of different meals ordered If you work in a different department apply this issue in thatarea). Reflect this in your next roster by including 1 additional level 1 or 2 and 1 additional staff at level 3 duringtheeveningservice (ore.g. checkout/reception –during themorning shift). Onceyouhaveestablishedtheshift/rosteringrequirementsyouarerequiredtointervieweachstaffmemberandidentify any special social, religious, family or other requirements to be considered for the purpose of the rosterperiod. Whereanyspecialrequesthavebeenmade,documenttheseinthetableoverleafandobtainasignaturefortherelevantstaffmembertoverifyyourcommunication provisions. Yourrostermustensure: Adequateskillmixsupportedbyaward/gradelistedforeachstaffmemberontherosterEffectivenessofrosteringtimestokeepovertimeandallowancestoaminimumAllshiftallowancesaccordingjobrolesanddetailsprovidedtoyou(e.g.toolallowance,splitshiftallowanceetc. asthese apply)Provisionsofmealbreaksinlinewithlegislation RosterPeriod2 SimulatedTeam WorkplaceLocation:Department:Period:StafSignatureTeammemberNameClassificationAge ifunder21SpecialRequirement123 4567891011 MarkingCriteria SITXHRM002RosterstafCriteriaSNYSSNYSCommentsDevelopstafrostersTheindividualrequirementsofstaffmembersareidentifiedEachstaffmemberisreflectedintherosterTheawardlevelsareidentifiedcorrectlyTheskilllevelmixrosteredisadequateaccordingtotheawardleveldescriptionsintheaward Notadequate–ReasonThe hours rostered for each staff do not exceed 38 perweekThemealbreaksprovidedareadequateEconomicalaspectshavebeenidentifiedandincorporatedinroster2(Skills,combined Tasksetc):SpecialrequirementsfromstaffarereflectedintherosterTheshiftallowancesarecalculatedcorrectlyforweekdaysTheshiftallowancesarecalculatedcorrectlyforweeknightsThecorrectratesarecalculatedforSaturdaysThecorrectratesarecalculatedforSundaysThecorrectratesarecalculatedforPublicHolswhererelevantWhereovertimeisrostered,theawardprovisionsare identifiedOvertimeiscalculatedcorrectlyTherosterreflectsarealisticsystembasedonthegivenoperationalaspects –Specify e.g.5staffkitchenpreparingBistrostylefoodfor120 lunches+170dinnersduringweekdaysPresentandcommunicatestaffrostersTherosterispresentedinaclearmannerTherosterclearlyshowsthetime/periodEvidencefordistributingrosterisprovided:2requiredMethod 1: SMS/MMS Method2:Writtencopy/email Method3:NoticeboardandstaffalertEvaluaterosters Therosterfromperiod1wasevaluatedintermsoffunctionalityTheidentifiedchangeshavebeenincorporatedinthis roster:Feedback QuizSITXHRM002Rosterstaf MultipleTrueorFalse Tickthetruestatementsrelatingtoawardconditions: InAustraliathereisonefederalawardwhichisrelevanttoeveryindividualworkplace.FALSEAwardsaresetbynationalandstategovernmentsandcoverawidevarietyofindustries,includingthemanysectionsof theindustry.TRUETheFairWorkwebsiteprovidestheessentialinformationrelatingtoawards,leaveandotherstaffentitlementsandrequirementstobeconsideredwhenrosteringstaff.TRUETheawardscovermanyoftheconditionsofemploymentincludingWHSmatters.TRUEIntermsofrosteringthemostimportantaspectsarethepayratesandtherulesgoverninghowmanyhourscan be worked.TRUE Penaltyratesapplywhenaworkerworksmorethanthespecifiedfull-timehoursperweek,onweekends,afterregularworkhours,aftermidnightandonpublicholidays.TRUEPenaltyratescanhaveadirecteffectontheprofitabilityofabusiness.TRUEOnpublicholidays,ifthelevelofstaffingremainsthesameasonregularworkdays,thestaffcostscanincreaseby 50%.TRUE DragtheTicks Effectivefrom1stJanuary2010,allAustralianemployees(exceptcasualworkers)areentitledtothefollowingminimumconditions, referredtoasthe10National EmploymentStandards: Amaximumstandard workingweek of 38hours for full-timeemployees,plus‘reasonable’additionalhours.Arightto requestflexibleworkingarrangements.Parentalandadoptionleaveof12months(unpaid),witharighttorequestanadditional12months. 2weekspaidannualleaveeachyear(prorata).Tendayspaidpersonal/carer’sleaveeachyear(prorata),twodayspaidcompassionateleaveforeachpermissibleoccasion, andtwodaysunpaid carer’sleave foreachpermissibleoccasion.Communityserviceleaveforjuryserviceoractivitiesdealingwithcertainemergenciesornaturaldisasters.Thisleaveisunpaidexceptforjuryservice.Longserviceleave.Arightto12monthsfullypaidparentalleaveafter12monthsofserviceNoticeofterminationandredundancypay.TherightfornewemployeestoreceivetheFairWorkInformationStatement. MultipleTrueorFalse Thefollowingkeyaspects,setoutbytheAustralianGovernmentWorkplaceOmbudsman,mustbeconsideredforrosteringstafinthehospitalityindustry: Changestorostersmadelessthan7daysbeforetheshiftrequiretheworker’sagreement._TRUEAnemployeeworking5hoursormoreisentitledtoapaidbreakofatleast30minutes._TRUEAllshiftsmustbeaminimumof6hoursandamaximumof11.5hours,excludingmealbreaks._TRUEEmployeesmustbepaidfortheminimumshift,eveniftheyactuallyworkfewerhours._FALSEAnemployermustnotdeductanysumfromthewagesorincomeofanemployeeinrespectofbreakagesorcashieringunderingsexceptinthecaseofwilfulmisconduct._TRUEPayratesmaybepeggedtothestaffmember’sageandqualifications._TRUE Explain Completethetypeoflabourcosttothecorrectdescription: Directlabourcosts–Directlabourcostsarethoselabourcostswhichareinvolvedinproducingagoodorservice,e.g. chefortourguide. Indirectlabourcosts–Thosecostsinwhichlabourcostsofpeoplenotdirectlyinvolvedinproduction, e.g.cleaningstaffandadminstaff. MultipleTrueorFalse Whichofthe following aspectsrelatingto staf availabilitymust beconsideredwhen developing astaf roster? Whenrosteringacombinationoffull-time,part-timeandcasualstaffyouwillneedtotakeintoconsiderationpeople’spreferredavailabilityandrequiredtimeoff._TRUEPart-timeandcasualstafflegallymustworkwheneverthebusinesswants._FALSEYouwillneedtoconsultwithyourstaffastotheirworkpreferencesandoutsidecommitmentsthatmaypreventthemfromworkingatcertaintimes._TRUESomeworkerssuchasthosewithyoungchildrenmayhavefamilyissuesthataffectwhentheycanworkandthismustbeconsideredwhencreatingaroster. _TRUEThedynamicsofthewholeworkteamdoesnotneedtobeconsideredwhenrosteringstaff._FALSEWhileyoumaybeverydirectinenforcingyouranti-discriminationpolicies,therecouldstillbeparticularstaffmemberswhohaveaproblemworkingwithotherstaffonculturalgrounds._TRUEIntheinterestsofahappyandefficientworkplace,youwillneedtotrytoavoidanypotentialdisputesorclashes._TRUE MultipleTrueorFalse Indicatewhetherthefollowingaspectsrelatingtoreligiousrequirementsforstafaretrueorfalse: Religiousconsiderationscanhavealargeimpactonrostering,particularlyonweekends.TRUESomepeoplestrictlyobservetheSabbathDay,whichpreventsthemfromworking._TRUEMuslimpeopleinparticularareconcernedwiththeSabbath._FALSEJewishandMuslimworkersinthekitchenmayhaveobjectionstohandlingcertainfooditems,particularlyporkproducts._TRUEWherethereareissuesrelatingtoparticularreligiousrequirements,arrangementsmustbemadetoaccommodatethesepreferences.TRUEStrictMuslimsareexpectedtopraythroughouttheday.Rosteringthemfornightshiftsinsteadisthemosteffectivewayofhandlingthisrequirement._TRUE DragtheTicks Whichofthefollowingareexamplesoforganisationalpolicieswhichimpactonrosteringpractices? Large businesses sometimes have childcare facilities for employees with young children and allowgreaterflexibilityinrostering,byprovidingcareforthechildrenfortheentiretyoftherosteredshift.Somebusinessesmayhaveguidelineswithregardtotheskilllevelspresentduringanyparticularshift.Theremaybearequiredratioofstafftosupervisorstoensureadequatesupervisionanddeliveryofservice.Strategiesforrosteringonlyseniorstaffoverpublicholidaysandotherunusualeventsarecommonlyused. Flexiblestartandfinishtimesandflexiblebreaktimesforlunchhelptoassistmotherswithchildrenatschoolastheymaybeabletowork whilstotherworkersareonbreak. MultipleTrueorFalse Howcanproductivity standardsbeusefulwhenconstructingastafroster? Toassistindeterminingtheminimumnumbersofstaff,productivitystandardscanbeused._TRUEProductivitystandardscanbedeterminedfromamanager’sexpectationsofdesiredprofitratios. _TRUE Productivitystandardscanbeusedtocalculatehowmanystaffmembersareneeded,dependingontheanticipatedvolumeofbusinessortheamountofworktobedone.TRUEIfarestauranthad160bookingsandeachstaffmembercouldserve20customersonaverage,thenyouwouldneedtoroster8staffforthatserviceperiod._TRUEStaffshortagescreateserviceproblemsandincreasedlevelsofcustomercomplaints.TRUEExcessivestafflevelscreatehigherguestsatisfactionlevelsandreducedstaffhoursforthebusiness. _FALSE Explain Whenconstructingaroster,staflevelsmustpassthe“3E”test.Completethefactortothecorrectdescription: Efficient–Adequatestafftoprovidecustomerswithqualityservice.Economic–Tokeepwagecostswithinorbelowbudget.Efective– Todeliver thedesired outcomes. DragtheXs Howstafskilllevelsafecthowarosterisconstructed? Thelevelofskillorproficiencyofeachstaffmemberwillaffecthowyouconstructyourroster.Rosteringmoreunskilledstaffhastheadvantagethatabusinesscanprovidehigherlevelsofservice.BecauseitiswidelyknownthatskilledstaffareoftenhardtocomebyintheTH&EIndustry,thereisnoeffectonyourrostering.Ratherthanhaving2highlyskilledstaffmemberswhoearnmorethan$20perhour,youmayneedtoroster3lessskilledstaffmembersat$15perhour,inordertomakeuptheshortfall.Skilledstaffcostmoreindividually,butthereisanoverallsavingoverthecourseoftheshiftduetotheirgreaterability.Rostersshouldreflectthecustomers,e.g.ahotelwithmanyinternationalguestscheckinginshouldhavemultilingualstaffrosteredforthat period. MultipleTrueorFalse WhendevelopingrostersintheTH&Eindustrythefollowingaspectsrelatingtoculturaldiversityshouldbeconsidered: IncustomerserviceareasintheTH&Eindustry,culturaldiversityhasveryrealbenefitsasthereisoftenaneedforservicestaffwhospeakmanylanguages.TRUE When your business deals with many customers from a particular cultural background, it is oftenreassuringforthosecustomerstodealwithsomeonewhospeakstheirlanguageandunderstandstheirculturalnuances.TRUEIncustomerserviceareaswithahighnumberinternationalclientele,onlyculturallydiversestaffshouldberosteredduringpeakperiods.TRUEManagersshouldtrytoensurethatappropriatestaffarerosteredontomaximisethecomfortofcustomers._TRUEItisagoodideatotryandreflectthediversityinsocietyinthediversityofyourworkplace.TRUE DragtheTicks ThevolumeofbusinessintheTH&Eindustryvariesandcanchangequickly.Thefollowingaspectsneedtobeconsideredtoensureadequatestafskilllevels: Duringbusyperiodswhenyourosterhighernumbersofstaff,itisveryunlikelythattheskillsonhandwillcoverallrequirements.Duringaquietperiod,youwillneedtomakesurethatthefewpeoplerosteredonhavetheskillstocoverallthe requirements.Ifastaffmemberhastoworkalonethenyoushouldensurethatthestaffmemberhasatleastbasicskillsandtraining forthecoreactivities.Youmayfinditusefulduringquietperiodstocombinethedutiesofstaffmembers.Combiningdutiesmayinvolvegivingthemresponsibilityforalargerphysicalarea,orgivingthemmorethanthe usualnumberof duties.Eventswhichrequireextrastaffhavenoeffectonrosteringforagivenrosterperiodasyoucansimplypayovertimetostaffregardlessofhowmanytotalhours theywork. Explain CompletethetypeofrosterusedintheTH&Eindustrytothecorrectdescription: ShiftRosters–Theseareusedinsituationswherethereisafairlyconstantworkload,oftenwithshiftlengthsofaround8hours.Shiftscanbearrangedsothatthereisnooverlapbetweentheshifts. StaggeredRosters–Theseareusedwhenthereisavarianceintheamountofworkorvolumeofbusiness,such asinrestaurant. Split-ShiftRosters–Insituationssuchasinakitchen,thevariationinbusinessvolumeissuchthatthereare periods when there is little or nothing to do. Kitchens often employ a split-shift system, wherebyworkers will work 2 separate 4 hours’ period with a long break in between. Split-shifts are useful forreducingwagecostsbut areusuallyunpopularwithstaff. Explain Completethetypeofrosterusedforvariousoperationalsituationstothecorrectdescription: Full-timeRosters–Forfull-timestaffonly.Whenbusinessesareopen7daysperweek,thefull-timestaffneedtoberosteredoverall7days.Awardsstaterulesabouthowmanyconsecutivedayscanbeworkedand maximum numbers of hours per week. These need to be considered while ensuring that rosterlevelsareappropriate overthe full operating timeperiod. Part-timeandCasualRosters–Manyworkersintheindustryarepart-timeorcasualworkers.Rosteringoftheseworkerscanbeusedtocomplementtherosteringoffull-timestaff,especiallyinperiodsofhighbusinessvolume suchasspecialeventsandduringhigh season. DutyRosters–Dutyrostersareoftenusedtocyclestaffthroughthevariousdutiesoftheworkplace.Forexample, a hotel with three different restaurants may cycle the wait staff through the differentrestaurants. CyclicRosters–Theseareusedtoensurethatallstaffhaveequalopportunitiesofworkingthedesirableandundesirableshifts.Inbusinessesthatareopen24hoursperday,acyclicrostermightlastforaweekperiod,with each24-hourperioddivided into3or4shifts. DragtheTicks Whichofthefollowingaspectsneedtobeconsideredwhendeterminingthebestroster? OperationalproceduresandpoliciesOpeningandoperationalhoursOpportunitiesforovertimeRatiooffull-timetocasualstaffSkilllevelsandnumbersStaffavailabilitiesAwardsStaffpreferencesaccordingtorankBusinessvolumefluctuations Explain Completethetypeofrostertotherelevantexamplesforrosteringapplications: Shiftrosters–Usedtoarrangeshiftthatthereisnooverlapbetweenshift,e.g.perday. Staggeredrosters–Usedwhenthereisavarianceintheamountofworkorvolumeofbusiness,suchasinrestaurant. Split-shiftrosters–Split-shiftsareusefulforreducingwagecostsbutareusuallyunpopularwithstaff. Dutyrosters–Dutyrostersaregoodwayofpreventingrepetitivenessofduties. Cyclicrosters–Theseareusedtoensurethatallstaffhaveequalopportunitiesofworkingthedesirableandundesirableshift,e.g.inbusinessthatareopen24hoursperdaysuchasanagedcarefacility. DragtheTicks Whatarethebenefitsofusingcomputerisedrosteringsystems?Whichaspectsshouldbeconsideredwhenchoosing arosteringsystem? Computerisedsystemsmakeiteasiertofactorinalloftheawardrequirementsandlimitations.Computerisedsystemshavethecapacitytoflagpossibleproblemsandalsotoredoandfixmistakes.Acomputerisedsystemcanbeprogrammedtochoosestaffpreferencesoverawardrequirementsinordertomakeapopularroster.Therosteringsystemchosenshouldmeettheorganisationalrequirements,basedonthesizeandtypeofthebusinessaswellasthedifferent needsofthevariousdepartments.Arosteringsystemmustbeflexibleenoughtoallowavarietyofrostertypestobedevelopedandreliableenoughtoprovidecontrolandaccountability.Acomputerisedsystemwillensurefullcompliancewithallawardrequirementsismaintainedatalltimes. MultipleTrueorFalse Therearemanysimpleuser-friendlypiecesofsoftwarespecificallydesignedfordevelopingrosters.Someoftheavailable systemfeatures include: Manysystemslinkintoexistingpayrollsystemsorhaveadd-onsthatstreamlinethebudgeting,recordkeepingandpayrollprocesses.TRUESomesystemscanimportdirectlyintoMYOB,Xeroorotheraccountingsoftwareinordertoreducetheadministrationtimeandcostsofthebusiness._TRUESystemslinkedtoaccountingsoftwarecancalculateallentitlements,taxesdueandautomaticallycorrespondwithnominatedsuperannuationprovidersandtheTaxationdepartment.FALSEWithsystemslinkedtoaccountingsoftwareyoucanmanagetheamountofovertimebeingdone,calculatecontractorhoursandbudgetsandkeepaneyeonassociatedstaffon-costs.TRUEManycomputerisedapplicationsallowyoutoscheduleleave,evenlyallocateworkloadacrosscasualandshiftworkersandplanstaffingneedsforhighdemandandlowdemandperiodsaccordingly.TRUESomesystemsarelinkedtoelectronicclockingsystemssuchasswipecards.TRUEManydifferentreportscanbecreatedtohelpyouanalysestaffcostsandthesecanthenbecomparedtohistoricalreportsandhelpidentifytrendsorproblemareas._TRUE MultipleTrueorFalse There is a range of communication skills that can be used to inform staf of rosters. Indicate whether thefollowing examples aretrueorfalse: Communicatingarostertostaffcanbeintheformofhand-writtenrostersonapieceofpaperwhichmaybecopiedandhandedoutorputonanoticeboard._TRUEAspreadsheetfileshouldbeprintedandpostedbymailtoeachstaffmember.FALSEAspreadsheetfilecanbeemailedtostaff,postedonlineoronthecompanyintranetsite._TRUEWithmobilephonesbeingcommon,somecasualstaffmayjustringvoicemailfortheirshiftdetails. _FALSE CasualstaffmayreceivetheirrosterdetailsviaSMS._TRUERosteringsoftwaremayallowyoutodistributeindividualrostersbyelectronicforms–email,throughacalendarsuchasOutlook,SMS,etc.TRUE DragtheTicks Indicate which of the following processes need to be established to ensure that all staf understand the work-relatedrequirements: DaysandtimesofattendanceatworkRosteredbreaks,durationandfrequencyMechanismsforrecordingextrahoursworked ProcessestoobtainawageriseLeaveapplicationprocessesProcessincaseofincidentssuchassicknessBonuscalculationschemeProcessforanygrievances MultipleTrueorFalse Thefollowingprocedurescanbeusedtoefectivelymonitorandapproveshiftdocumentsinaworkplace: Inmanysituationstherewillbedocumentationassociatedwithaworker’sshiftthatwillneedtobeanalysedandapprovedorfollowedupon. _TRUEElectronicswipecardsthatlinkdirectlyintotherosteringandpayrollsystemandwillneedtobemonitoredtoensurestaffareusingtheirowncardcorrectly.TRUEWherestaffusetimesheets,theseneedtobereconciledandverifiedagainstthescheduledhoursontheroster._TRUEIfastaffmemberhasclaimedmorehoursthanwereallocatedthentheyshouldonlybepaidfortheminimumshiftlengthuntilaformalinvestigationbyFairWorkAustraliaiscompleted.FALSEInmanysituationsthesup
