1. The business operations of an organisation play a significant role in supporting the new leader and a new strategy. The functional organisations are facing remarkable modifications and challenges. As a matter of fact the businesses are becoming increasingly concerned about the capabilities and the skills and are demanding that the leaders associated with the functions come forward and play their strategic role in this regard (Kouzes and Posner, 2012). Because of the less stability of the business environments and fierce competition in the majority of markets, the focus on flexibility and the skillfulness is increasing, because of which the focus on the performance and outcome is increasing, which is supporting the need of a new leader as a well as a new strategy. The lack of stability and the competition in the businesses are forcing several functions and business operations to enhance the operational excellence, and to consider the reduction of the cost (Hill and Jones, 2011). This can be effectively analysed from the case of the Malaysia Airlines the business operations of which are supportive of the new leader and strategy. Malaysia Airlines has faced financial loss because of the inefficiency of the operations. The company is also facing competition from the competitors such Ryanair and Air Asia, which are facilitated the customers with the low cost. The company has also faced bankruptcy in the year 2001 because of the inefficiency in the operations (Mangla, 2011). Now, the efficiency and the smooth functioning of the operations in Malaysia Airlines is dependent on the new strategy and new leader because of the fact that they help in bringing new and innovative ideas that can help the company to improve their performance in accordance with the latest trends that are prevailing in the industry for meeting the needs and requirements of the customers. It also helps in the provision of the great opportunities to the various departments of the organisation such as finance, human resource, R & D, IT, sales and marketing, and assists them in performing functions in an effectual manner. Further, the business operations assist on new strategy and leader as they play a significant role in making the functions fit for the purpose by modifying the portfolio of different activities for focusing majorly on the activities that are of strategic importance for the organisation and add greater value. The business functions also give importance to the new leader and strategy by setting the priorities and preferences in line with the overall strategy of the organisation, by supporting the operating model for delivering the value according to the preferences, and allocating the resources also in accordance with the preferences (Adair, 2010). There are several specialized tasks that need to done in an organisation for ensuring the growth and the progress of the organisation, and these are done effectively when the business operations support the new leader and new strategy. In the case of the Malaysia Airlines a new strategy and new leader can play an essential role in saving the cost and help to achieve competitive advantage. They also help an organisation to shift rapidly to the patterns of needs and demands of the customers, and to cope with the uncertainty in the macroeconomic environment. Further, In Malaysia Airways, the business opportunities support a new strategy and a new leader by allocating more and proper attention, time and money to various activities that can help in making the company more competitive.
2. The stakeholders of Malaysia Airlines include customers, employees, suppliers, competitors, local communities, financial institutions, creditors, competitors, charities, regulators and Government. The employees are important part of Malaysia Airlines, and they have stake in the company, the closing of the company badly affects them as they become deprived of their jobs. The customers are also important stakeholders of Malaysia Airlines. When customers travel, the security, quality of service, and the expectations become an issue with the expectations regarding the quality of the service and the pleasure that customers gain while travelling. Further, Government and the financial institutes earn revenues and they are also significant stakeholders of Malaysia Airlines. The stakeholders of the Malaysia Airlines can be plotted on the power-interest grid. The are some positions of people in the power grid, which are high power, highly interested people, high power, less interested individuals, low power, highly interested individuals, and low power, low interested individuals. People with high power and high interest must be fully considered and engaged. The organisations should make attempts and the required efforts in order to satisfy them. The individuals with less power and high interest should be kept informed by the organisation, and the organisation’s management should communicate with them in order to solve the problems that arise. These individuals with low power and the high interest are helpful as they can assist in the accomplishment of the projects. The organisation has to do enough work on high power and less interested people for satisfying them, but so much work is not required because they show uninterested attitude with the details or the message. There is need of monitoring people with low power and low interest but they should not be bored with unnecessary and too much communication.
